Client Services Officer

Euronext

Job Location:

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key accountabilities

Support external clients. Provide full range of client support including onboarding assistance help during development and testing. Level 1 support during trading.
Post-trade investigations with counterparty Banks and Prime Brokers in order to resolve booking irregularities.
Coordinate activities between internal teams ( Liquidity Management Operations and Development ) and clients such as troubleshooting and new feature requests.
Maintain system configuration database setup new sessions and modify existing sessions.
Maintain data integrity and system load balancing.
Automate support processes whenever possible with help of scripting.

Your profile

3-5 years of experience supporting mission critical high throughput low-latency trading applications.
Knowledge of FIX Protocol SQL and scripting languages Python Perl shell Excel.
Working knowledge of Linux.
Strong verbal and written communication skills.
Understanding of electronic trading concepts. FX trading background is a plus.
Good understanding of market connectivity principles and TCP/IP Networking
Ability and desire to learn.
Programming background is a plus.

Euronext Values

Unity

We respect and value the people we work with

We are unified through a common purpose

We embrace diversity and strive for inclusion

Integrity

We value transparency communicate honestly and share information openly

We act with integrity in everything we do

We dont hide our mistakes and we learn from them

Agility

We act with a sense of urgency and decisiveness

We are adaptable responsive and embrace change

We take smart risks

Energy

We are positively driven to make a difference and challenge the status quo

We focus on and encourage personal leadership

We motivate each other with our ambition

Accountability

We deliver maximum value to our customers and stakeholders

We take ownership and are accountable for the outcome

We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race gender age citizenship religion sexual orientation gender identity or expression disability or any other legally protected factor. We value the unique talents of all our people who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks projects.

Required Experience:

Unclear Seniority

Key accountabilitiesSupport external clients. Provide full range of client support including onboarding assistance help during development and testing. Level 1 support during trading.Post-trade investigations with counterparty Banks and Prime Brokers in order to resolve booking irregularities.Coordi...