Client Projects Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Client Projects Manager Croydon Estate Croydon

Reporting into: General Manager Croydon Estate

Contract Type: Fixed Term Contract (12 Months) - Supporting the decommissioning of the Whitgift Shopping Centre and refurbishment of the Centrale Shopping Centre

Coordination support for client-directed capital projects including visits surveys and enabling works. Relationship management between client consultants key stakeholders and site contractor teams during this period of significant estate transformation.

What this job involves:

As a Client Projects Manager on a fixed-term contract at JLL you will play a critical role during a transformative phase for the Croydon Estate. You will support the decommissioning of the Whitgift Shopping Centre and the refurbishment of the Centrale Shopping Centre by managing all client-directed works and non-service chargeable projects. This role requires strong project coordination skills a thorough understanding of health and safety compliance within the scope of facilities management operations (excluding formal CDM duty holder responsibilities) You act as an integrator coordinator with the aim to ensure all the development team works are delivered safely efficiently and with minimal disruption to ongoing operations as possible.

What your day-to-day will look like:

• Responsibility for the client and managing agent interface for all client-directed works and non-service chargeable projects related to the decommissioning and refurbishment programmes.
• Ensure all Health & Safety and Environmental statutory requirements and the managing agents best practice procedures and systems are complied with throughout all project phases where this does not fall under the scope of CDM activity.
• Assist with the management of track progress and report on Estate Client Projects with a particular focus on decommissioning and refurbishment activities.
• Ensure any documentation Estate plans and technical drawings held locally are available for the client as required and maintained accurately throughout the transition period. This will include common part and vacant units and include documentation including electrical FWT fire alarm maintenance asbestos surveys etc.
• Actively monitor vacant units recording degradation and dilapidation with monthly recorded inspections and proactively recommend remedial actions to the Client where required.
• Facilitate tours of the Estate for the client and/or their representatives ensuring all Health & Safety best practice procedures and systems are complied with particularly in active construction and decommissioning zones.

Key Responsibilities

Note: This role does not hold any formal CDM duty holder responsibilities (Principal Designer Principal Contractor Designer or Contractor duties under CDM Regulations 2015). All CDM compliance activities remain the responsibility of the Clients appointed CDM duty holders. This role provides operational support and liaison only.

• For all client-directed projects facilitate contractor site Health & Safety inductions in conjunction with the Principal Contractor and conduct regular operational safety checks to ensure facilities management obligations are met. Construction phase health and safety management remains the responsibility of the Clients appointed Principal Contractor.
• Ensure that all activities within the operational management remit comply with relevant legislation e.g. Fire Regulatory Reform Act Health & Safety at Work Act Data Protection Act. Liaise with the Clients appointed CDM duty holders to ensure CDM Regulations compliance is maintained by the appropriate parties.
• Facilitate the review of contractors risk assessments and method statements in coordination with the Clients appointed CDM duty holders and/or Principal Contractor and ensure appropriate insurance is in place along with issuing permits to work for operational access purposes only. Support monitoring activities to ensure ongoing compliance during high-risk decommissioning and construction activities under the direction of the Principal Contractor. Where required assist in procurement and coordination of third-party specialist support from H&S construction and MEP advisors to support the RAMS approval process on behalf of the Clients CDM duty holders.
• Engage with the contractors to identify the cause of construction/installation problems and work with all parties to find solutions promptly to maintain project timelines. Ensure client and JLL escalation process is followed appropriately.
• Audit document and analyse the performance of the project contractors to ensure that they meet the high standards expected during this critical transformation period escalating any concerns to the project team and client.
• Ensure all works are carried out to minimise business tenant and customer impact.
• Working with the development team to ensure adequate signage is in place throughout the project works to clearly define work areas and advise of alternative routes and/or services for both Whitgift and Centrale sites.
• Ensure disruption of facilities and services are limited (where possible) to periods when the business is closed or in coordination with operational schedules.
• Respond promptly to short-term operational problems caused by the projects and assist in their resolution to maintain continuity of service.
• Provide advice and assistance to visiting contractors to ensure they undertake their duties in accordance with all permits to work issued and provide advice on work permit requirements.
• Coordinate all client-directed visits to include booking in of contractors/visitors and management of any works conflicts across both sites.
• Act as a conduit to ensure smooth information flow between the property management and URW development and special projects teams.
• Day-to-day estate safety tours across both Whitgift and Centrale during decommissioning and refurbishment phases.
• Liaise with owners representatives and project stakeholders regularly to ensure alignment and effective communication.
• Motivate the contractors to achieve required standards and project milestones.
• Build and maintain excellent working relationships with all stakeholders during this period of significant change.
• Any other duties reasonably requested by the General Manager or the client to support the successful delivery of the decommissioning and refurbishment programmes.

Experience Knowledge & Qualifications

• A suitable recognised and certificated Health & Safety qualification with a minimum 3 years experience in facilities management preferably within retail or construction project environments and holds a current CSCS Card.
• Experience in supporting construction and decommissioning projects from a facilities management perspective working alongside formal CDM duty holders.
• Good administrative and IT skills (Word Excel and PowerPoint).
• Strong customer relations and interpersonal skills particularly in managing expectations during disruptive project phases.
• Management of contractors (minimum 3 years) ideally with experience in decommissioning or refurbishment projects.
• Local/Site Knowledge of the Croydon Estate is highly desirable.

Competencies and Attributes:

• Strong organisational skills ability to multitask and prioritise workload in a dynamic fast-paced project environment.
• Communication ability to communicate to all levels of the business effectively including clients contractors tenants and senior management.
• Good written work ability to report to management and the Client with clarity on operational and project issues in a correct and precise manner.
• Ability to work on own initiative to listen and willingness to learn adapting quickly to changing project requirements.
• Team player maintain close working relationships with all other employees of the business to assist in the facilitation of projects during this transformational period.
• Ability to demonstrate utmost discretion when dealing with all sensitive and confidential information related to decommissioning and refurbishment plans.
• Results and achievement orientated to high standards with a focus on delivering projects safely on time and within budget.
• Excellent problem-solving skills with an ability to use initiative and remain calm under pressure during complex project scenarios.

Management Structure:

Managing Agents: JLL is responsible to the Landlord for the general administration operations and management of the Estate during this critical transition period. As such it is concerned with providing high-quality customer service and the safe execution of decommissioning and refurbishment works. Furthermore it is key to ensure that all project activities comply with statutory requirements and landlord obligations. Whilst the MA can have a coordinating activity role for decommissioning and refurbishment activities and thereby assist the client in fulfilling their duties it cannot undertake Principal Designer or Principal Contractor roles/duties under CDM.

Teamwork: The intention is that the site operational team Property Management team project teams and Clients/Owners will operate as a united team to deliver the decommissioning and refurbishment programmes effectively and safely aimed at maximising Client investment value and ensuring a successful transformation of the estate.

Customer Relations: The Client Projects Manager will work closely with the General Manager and Operations Manager to respond to all customer and tenant concerns in a timely and efficient manner particularly those arising from project-related disruptions and ensure that all situations are given the necessary degree of attention and immediacy to ensure positive rectification of the problem or incident.

Contractors and Suppliers: The Client Projects Manager will ensure the appropriate management and control of all contract staff and the delivery of service standards within JLL Procurement agreements particularly during the heightened activity of decommissioning and refurbishment. This role does not assume Principal Designer or Principal Contractor duties under CDM Regulations 2015. The postholder will coordinate with and support the Clients appointed CDM duty holders but will not undertake formal CDM duty holder functions. This role will not enter into any legal agreements with tenants suppliers or any third party of any nature.

Tenant Relations: The Client Projects Manager will work closely with the Management team to foster close and professional relations with all tenants (particularly anchor tenants) customers and local stakeholders during the transition period providing assistance whenever necessary to resolve problems answer queries and achieve at all times high levels of customer satisfaction despite the challenging project environment.

Procurement Invoice Coding and Approval: To support the approval process for project-related invoices and ensure appropriate coding to service charge or project expense codes as required.

Health & Safety and Environmental: In conjunction with other staff members to operate the Estate in compliance with all Health & Safety and Environmental legislation and regulations during decommissioning and refurbishment adhering to procedures laid down and working towards stated targets. To take responsible care for the health & safety of yourself and of other persons who might be affected by your acts or omissions at work particularly in high-risk project areas. To co-operate with JLL in so far as is necessary to enable JLL to comply fully and at all times with its legal duties regarding health safety environmental and welfare matters. To familiarise yourself with JLLs health safety welfare fire and environmental arrangements particularly those specific to construction and decommissioning activities.

Additional Responsibilities: To assist the clients letting and other professionals representatives appointed or representing the Client or Managing Agents in the execution of their transactions and tasks during the project period. This may include amongst others providing plans communicating data coordinating site visits (including those for prospective tenants or investors) assessing project impacts and undertaking any other reasonable tasks deemed necessary by the General Manager or the Clients/Owners from time to time and as required in order to achieve the investment objectives of the Landlord and the successful delivery of the decommissioning and refurbishment programmes. To be a brand (Client JLL and the Estate) ambassador within the wider community during this period of transformation.

#LI-JA1

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.