Dispute Resolution Executive

About WebBeds

Launched in 2013 WebBeds is a global marketplace for the travel trade providing powerful distribution solutions that make selling and buying travel products easier. It sources accommodation and destination services from travel suppliers aggregates and merchandises that content in the WebBeds platform then distributes it to its global network of travel trade buyers who sell to the travelling public.

Hotels and other suppliers - global and regional hotel chains independent hotels apartments resorts attractions transfer and sightseeing companies and more - can sell their products to a global network of online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution and leverage WebBeds enhanced analytics to inform inventory optimisation choices saving costs and increasing revenue.

Travel buyers - online travel agencies retail travel agents corporate travel managers tour operators wholesalers tourism boards super apps DMCs group providers airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity or they can search shop and book online through one of WebBeds trade only booking sites.

WebBeds operates globally through four geographic regions Europe Asia Pacific MEA (Middle East and Africa) and Americas - with over 1900 travel professionals working in 120 cities across 50 countries worldwide. WebBeds also operates specialist brand UHI. UHI is a genuine pioneer providing online pilgrimage travel services to travel agencies worldwide.

Find out more about the WebBeds business at

WebBeds is a travel brand of the Web Travel Group (ASX: WEB).

In this role you will:

We are seeking a dedicated person to investigate customer and/or supplier disputes to maximise cash collection and minimise loss to WebBeds. To lead professional negotiations to resolve the disputes with internal and external partners in the companys best interest. Maintain a minimal level of outstanding debt due to customer disputes to agreed targets and maintain a minimal level of losses with suppliers.

Develop and maintain existing commercial relationships with internal departments suppliers and customers. Support Management to develop efficient processes and control procedures to enhance productivity and query resolution SLAs across WebBeds.

Key elements to this role include but not limited to:

• Resolve disputed bookings from customers and / or suppliers/hotels with the commercial purchasing and customer service teams promptly for all FIT and Third-party bookings.
• To be a key point of escalation for the AR and AP team commercials team suppliers and customers to resolve disputed bookings investigation and negotiations.
• Ensure accurate notes are filed on the booking platforms of the negotiation and approval sign off.
• Report pro-actively repeated error/mistakes made by various departments which result in a disputes issue arising with customers & Suppliers. Ensure issues are addressed in a timely manner prevention from re-occurring.
• Highlight to senior management consistent issues driven by a single source such as booking platform issues as an example.
• Run weekly reports and raise credit notes where applicable.
• Prepare data for proposed accounting adjustments due to disputes with accountable back up for write off.
• Ensure response turnaround to internal and external partners is in compliance with departmental policy of 48 hours.
• Define and make suggestions for improvements to processes adopted by the finance teams and other departments. across WebBeds to resolve disputes.
• Prepare dispute reporting for inclusion in the monthly Financial Control Pack and other analysis as required by the business.
• Support interim and year-end audit deliverables required from the department as required by FD and FTM.
• Complete any other tasks & projects as and when required by the Team Leader FTM FD & CFO.

The skills we would love to see in your suitcase:

• Excellent negotiation skills
• Ability to build and maintain strong relationships with Customer Suppliers and Commercial Teams
• Advanced Excel skills
• Ability to work to strict deadlines and achieve required targets results
• Strong communication interpersonal and client relationship management skill
• Proactive and results driven delivering on commitments
• Desirable to have knowledge of FIT platforms or travel or e-commerce experience.
• Knowledge of Financial system reporting or AP/AR process is a plus.

Why choose us as your next destination

We are super proud of our dedicated team of friendly energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe
• Dynamic environment with the chance to grow influence & impact change
• Disruptive fast-growing market leader within travel & endless possibilities
• Culture built on collaboration empowerment and innovation

Find out more about the WebBeds business at - #LI-Hybrid