ServiceNow Tester – ITSM ITOM FSM
Share
Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Role: ServiceNow Tester - ITSM / ITOM / FSM (FedRAMPCompliant Environment)
Location: San Francisco CA
Duration: 6 months
Key Responsibilities
Perform functional integration regression and UAT testing for ServiceNow implementations across ITSM ITOM and/or FSM modules.
Develop and execute test scenarios test cases and test scripts aligned to business and technical requirements.
Validate ServiceNow workflows configurations integrations and customizations to ensure accuracy stability and performance.
Ensure testing activities comply with FedRAMP security compliance and documentation requirements applicable to the ServiceNow platform.
Collaborate with Product Owners Developers and Platform Architects to understand requirements and identify test coverage needs.
Identify log track and retest defects using standard defect management processes and tools.
Support endtoend testing cycles including system testing integration testing UAT support and production validation.
Validate rolebased access data security and controls as part of testing in regulated environments.
Participate in Agile ceremonies such as sprint planning backlog grooming and sprint reviews from a QA perspective.
Provide test status reports defect metrics and quality insights to project and program stakeholders.
Roles & Responsibilities
Required Qualifications
Handson experience as a ServiceNow Tester / QA Analyst.
Strong knowledge of one or more ServiceNow modules: ITSM ITOM and/or FSM.
Experience testing ServiceNow workflows forms business rules UI policies integrations and reports.
Understanding of FedRAMP or similar regulated/compliant environments with awareness of security and audit considerations during testing.
Experience working in Agile / Scrum delivery models.
Strong defect management documentation and reporting skills.
Ability to work closely with crossfunctional teams including developers business analysts and platform administrators.
Preferred Qualifications
Experience testing ServiceNow in FedRAMPauthorized or governmentregulated environments.
Familiarity with ServiceNow Automated Test Framework (ATF).
Exposure to testing integrations with thirdparty tools and external systems.
Knowledge of ITIL processes and how they are implemented within ServiceNow.
ServiceNow certifications such as CSA CIS (ITSM/ITOM/FSM) or equivalent testing certifications.
Experience supporting large enterprise or multivendor ServiceNow programs.
Key Skills
- Asset
- Front Desk
- Banking & Finance
- Jboss
- Accident Investigation
- Chemistry
