IT Service Management Analyst ServiceNow Administrator

Global IT Investors Inc Dba TechnoVal Alliance

Job Location:

Deerfield Beach, FL - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Role :IT Service Management Analyst /ServiceNow Administrator

Location: Deerfield Beach FL

Duration: 12 Months

About the role :

The required qualification is ServiceNow Administration skills - heavy on CMDB Discovery Service Mapping Integrations ITAM. The candidate must be able to build and configure the behind-the-scenes workflows that support ITSM processes.

This position is a combination analyst/administrator. I am not looking for a user of ServiceNow. I am looking for someone that knows the behind-the-scenes workings of ServiceNow.

IT Service Management Analyst/ServiceNow Administrator WITH CMDB ITAM Discovery and Service Mapping along with Integration skills

As a Service Management Analyst you will be part of the Service Management Department where your primary responsibilities will be working with ServiceNows Configuration Management (CMDB) Discovery Digital Portfolio Manager (DPM) and IT Asset Management (ITAM/HAM Pro/SAM Pro) modules enhancing maturity and driving improvement initiatives.

Responsibilities :

Support and enhance Discovery schedules

Support and enhance Service Mapping

Support and enhance Hardware and Software Asset Management

Support and enhance ServiceNow Knowledge Management practices

Provide CMDB guidance during the weekly CMDB Office hours for Audits Lifecycle tasks and general CMDB questions

Work and complete ITSM related ServiceNow stories

UAT stories from monthly sprint and projects

Assist with report development and integration development

Assist with ad-hoc tasks related to the ITOM ITAM ITSM initiatives

Planned initiatives :

Streamline CMDB Maintenance activities

Re-evaluate CSDM framework and mature accordingly

Implement additional ITAM Publisher Packs and vendor integrations

Implement reconciliation of Discovered CIs for CMDB accuracy and SAFE Controls

CMDB User self-service reporting enhancement with ServiceNow and PowerBI

Build training sessions and documentation for CMDB and ITAM

Job Requirements :

A minimum of 5 years of experience with ServiceNow configuration management required Yokohama instance or later.

ServiceNow System Administration Certification.

ServiceNow CMDB - Service Mapping Discovery CMDB Service Graph / Integration (ie. InTune Tanium SAM/HAM providers) experience.

Strong process and analytical skills are essential including critical thinking data analysis research and problem-solving abilities.

Proficiency in data analysis and reporting is required with familiarity in ServiceNow reporting and dashboards. Knowledge of Power BI is a plus.

Excellent verbal and written communication skills are necessary to engage with business users and IT effectively and to present solutions at all levels of the organization.

Must be highly organized and possess strong skills in planning time management scheduling documentation and meeting deadlines.

An innovative mindset is essential for developing solutions through effective use of available technologies.

Attention to detail and a self-starting inquisitive nature is highly valued.

The ability to be flexible and adaptable while working under strict deadlines with minimal supervision is crucial.

Role :IT Service Management Analyst /ServiceNow Administrator Location: Deerfield Beach FL Duration: 12 Months About the role : The required qualification is ServiceNow Administration skills - heavy on CMDB Discovery Service Mapping Integrations ITAM. The candidate must be able to build and confi...