IT Technician
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
The Technological Solutions and Innovations Department is a leading connected partner that delivers a full range of cutting-edge products and services to meet evolving needs. Our team of about seventy specialists works with a strong focus on security customer service quality efficiency reliability and continuous improvement.
From IT asset management and problem-solving through innovative technological solutions to project optimization building and infrastructure data modeling and development support our professionals leverage the best tools to ensure every initiative is a success.
Come build the world with us!
Reporting to the IT Squad Service Manager the IT Technician plays a key role in ensuring the stability and quality of delivered services by advising and supporting colleagues in analyzing and resolving issues leveraging a broad understanding of EBCs business domains.
Handle and resolve simple software or hardware incidents to minimize service disruptions.
Escalate more complex cases to higher-level support ensuring all necessary information is complete and clear.
Apply procedures contribute to the knowledge base and report gaps to improve the quality of support services.
Work with higher-level teams to analyze trends and improve processes and service quality.
Actively participate in the HRIT onboarding process for new employees ensuring smooth system setup and deployment.
Assist and support users with compliance requirements and adaptation to cybersecurity-related changes.
Requirements
DEC or DEP in Computer Science or relevant field.
Experience in IT support for end users and use of a ticket management system (ITSM).
Strong communication skills; bilingualism English/French (written and spoken) preferred.
Must be available for emergency support outside regular hours if required.
Experience with Microsoft Office 365 environment.
Knowledge of using an ITSM platform.
Benefits
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
