IT Technician
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
The Technological Solutions and Innovations Department is a leading connected partner that delivers a full range of cutting-edge products and services to meet evolving needs. Our team of about seventy specialists works with a strong focus on security customer service quality efficiency reliability and continuous improvement.
From IT asset management and problem-solving through innovative technological solutions to project optimization building and infrastructure data modeling and development support our professionals leverage the best tools to ensure every initiative is a success.
Come build the world with us!
Reporting to the IT Squad Service Manager the IT Technician plays a key role in ensuring the stability and quality of delivered services by advising and supporting colleagues in analyzing and resolving issues leveraging a broad understanding of EBCs business domains.
More specifically the responsibilities include:
- Provide full IT support (Helpdesk and Infrastructure) for a site with approximately 100 users.
- Participate in a project lasting about 4 years.
- Coordinate and ensure that services are delivered professionally and in a friendly manner while maintaining a positive work environment.
- Act as a resource for technical support to site users and business partners.
- Diagnose analyze document investigate and/or resolve issues independently demonstrating strong problem-solving skills (Workstations Printers Network Infrastructure).
- Manage inventory and produce inventory reports as needed.
- Contribute to optimizing operational processes and support continuous improvement of IT services for EBC construction sites and operations.
- Actively research new partners to improve operational reach for remote sites.
- Serve as a technology advisor to implement new solutions that enhance site infrastructure.
- Perform any other related tasks.
Requirements
DEC or DEP in Computer Science or relevant field.
Experience in IT support for end users and use of a ticket management system (ITSM).
Strong communication skills; bilingualism English/French (written and spoken) preferred.
Must be available for emergency support outside regular hours if required.
Experience with Microsoft Office 365 environment.
Knowledge of using an ITSM platform.
Benefits
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
