Service Sales Manager

Responsibilities / Tasks

The role ensures consistent execution of service processes strong sales performance dealer capability development and an excellent customer experience through a One Face to the Client approach. The position serves as a key link between customers dealers service teams production distribution and internal business stakeholders.

Service & Hygiene Sales Leadership

• Lead and coordinate Service & Hygiene sales activities across the country within the Farm Technology Division.
• Drive strategic initiatives to accelerate service growth and expand market presence.
• Allocate resources effectively to maximize commercial impact and operational efficiency.
• Define monitor and optimize sales targets KPIs and performance metrics for the service organization.

Service Operations & Business Growth

• Ensure alignment and performance across all service locations through coordinated execution and standardized processes.
• Drive growth of the Service business including service contracts upgrades spare parts and hygiene solutions.
• Establish and govern service targets processes standards workflows and tools across the organization.
• Support the development and execution of the long-term Service Strategy.

Market Intelligence & Operational Excellence

• Monitor market trends customer needs and competitive landscape to identify growth opportunities.
• Promote best practices in service delivery cross-selling and customer support.
• Drive the implementation of state-of-the-art service processes methods and digital tools to enhance efficiency and customer value.

Customer & Stakeholder Management

• Build and maintain strong customer relationships supporting key account management when required.
• Act as the primary interface between customers logistics and distribution for service-related orders.
• Provide both technical and commercial customer support to ensure high service standards.
• Foster a strong One Face to the Customer culture across the organization.

Dealer Network Development

• Develop and execute the Service & Hygiene dealer network strategy.
• Identify onboard and manage new dealer partners to expand regional coverage.
• Monitor dealer performance and support capability development to ensure consistent service quality.

Commercial & Project Management

• Implement pricing policies and manage project-specific commercial conditions.
• Oversee end-to-end project management for service-related initiatives.
• Manage claim processes and ensure timely and effective resolution.
• Support regulatory registration and compliance processes for biocidal products.

Marketing & Sales Enablement

• Initiate and execute marketing activities that drive Service & Hygiene sales growth.
• Support sales campaigns customer events exhibitions and trade fairs in collaboration with marketing teams and dealer partners

Your Profile / Qualifications

• Excellent communication negotiation and relationship building skills.
• Strong customer focus and problem-solving skills.
• Proactive structured and hands-on approach.
• Degree in Engineering Agriculture Business or a related field (preferred).
• Experience in dairy technologies agricultural machinery or similar industries will be an advantage.
• Strong understanding of dairy technologies service operations and hygiene product portfolios.
• Experience in service sales technical sales or service management.
• Ability to manage complex customer needs and provide both technical and commercial guidance.
• Strategic analytical and organizational capabilities.
• High willingness to travel (office work 20%; business trips 80%)
• Driver license category B. accident-free driving.
• Knowledge of English (B1 B2) - Freely expresses their opinion. Freely writes letters and requests using technical vocabulary
• PC/software skills- MS Office; Advanced PC user MS Office (Outlook Word Excel Access).

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