Team Leader

What we Offer

• Fulltime Monday to Friday role no weekends
• Competitive remuneration package (base salary Incentive super)
• Full training and ongoing development
• Supportive collaborative and highenergy sales culture
• Convenient location near Westfield Knox with onsite parking and staff benefits

About the Role

As the Team Leader you will be responsible for the daytoday leadership and performance of a team of Outbound Sales Consultants. Your focus will be on building a highperforming sales culture coaching capability and ensuring targets and KPIs are consistently achieved.

What youll do

Team Leadership & Coaching

• Lead coach and motivate a team of Outbound Sales Consultants to achieve and exceed sales targets
• Conduct regular oneonone coaching feedback and performance reviews
• Identify skill gaps and provide targeted coaching and development
• Foster a positive highenergy and resultsdriven team culture

Performance Management

• Drive sales performance against KPIs including conversion quality and productivity
• Monitor daily weekly and monthly results and take action to address performance gaps
• Support the team during highvolume periods to maintain momentum and outcomes
• Ensure compliance with sales quality and regulatory requirements

Operational Leadership

• Manage rostering leave planning and daily resourcing to ensure adequate phone coverage
• Support onboarding and training of new team members
• Work closely with internal support teams to ensure smooth daytoday operations

What youll bring

• Proven experience leading a sales or contact centre team
• Strong outbound sales background with a focus on performance and results
• Demonstrated ability to coach motivate and develop salespeople
• Confident managing KPIs and driving accountability

Ready for the next step

Apply todayor reach out to for more information.

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

About Symbos

Symbos is a growing people-powered outsourcing services group with over 30 years of cross-industry experience partnering with more than 250 clients across enterprise government and emerging sectors. Our team of 1200 professionals operate across Australia New Zealand Fiji the Philippines and South Africa delivering meaningful outcomes across customer experience managed services and operational transformation.

We operate with a unique Glocal delivery model locally led regionally integrated ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships award-winning performance and a culture built on agility and collaboration Symbos is a place where great people come to do their best work.

We engage a workforce that represents the diverse communities and customers we support. Thats why we are committed to ensuring everyone is treated fairly with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages nationalities abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA community. If youre passionate about shaping the future of service delivery and want to be part of a team that values performance innovation and trust Symbos offers the platform to thrive.