Quality Assurance Team Lead
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Team and Operational Management
Leading the daily operational activities of the support Quality Assurance team which is tasked with evaluating client interactions content management and partner care activities through various channels (chat email call)
Managing resources planning and implementing training strategies.
Organizing and conducting weekly one-on-one meetings team meetings and short daily check-ins.
Employee Motivation and Support
Motivating and coaching team members to enhance their performance.
Directing and coordinating support quality assurance tasks.
Quality Assurance Activities
Ensuring audit targets are met and monitoring key quality metrics (AHT completion accuracy)
Managing complaint-handling processes and applying effective problem-solving techniques.
Performing spot check on QA evaluations performing corrective actions and coachings
Administration and Reporting
- Performing administrative tasks and preparing reports.
- Using Microsoft Excel Google Sheets and Salesforce for reporting and data analysis.
Communication and Stakeholder Management
- Maintaining effective communication with stakeholders and BPO teams across multiple countries.
Additional Responsibilities
- Performing any other duties related to the role as assigned by the direct manager or executive management.
Additional Information :
Your Benefits
- Modern dog-friendly office in Budapests Haller Gardens easy to reach even by bike!
- International good vibe strong corporate background a secure & inspiring place to grow.
- From day one: life accident & health insurance (MetLife).
- SZÉP-card & Medicare health package.
- foodora PRO & vouchers tasty meals even in the home office.
- Mental health support & relaxing office massages.
- In-house English lessons LinkedIn Learning access.
- Extra days off AYCM partnership & all tools provided.
- Social impact matters: we support 6 charities and you can join in!
Remote Work :
No
Employment Type :
Full-time
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
