Head of Customer Growth

MyState Limited Brisbane Hobart or Bundaberg

This is a newly created enterprise critical leadership role with a clear mandate to transform how MyState engages with its existing customers.

As a customer-centric organisation our future growth depends not only on acquiring new customers but on earning the right to be our customers first choice every time. This role exists to ensure customer experiences are simple seamless consistently positive and valuable and that we do more better for the customers who already trust us.

The Opportunity

As Head of Customer Growth you will own the strategy and execution of customer growth across the entire customer lifecycle from onboarding and engagement through to retention loyalty and win back.

This is a high impact cross bank role with stakeholders spanning Product Risk Digital Branches Lending and Funding. You will influence how work is prioritised how customer journeys are shaped and how core banking processes evolve to deliver better outcomes for customers and the organisation.

This role is not focused on marketing campaigns alone. It is about fixing what gets in the way of great customer experiences simplifying complex processes and ensuring MyState is front of mind when customers think about their financial needs.

What You Will Be Accountable For

• Setting and leading the existing customer growth and retention strategy across MyState
• Improving customer engagement retention rates and customer lifetime value
• Ensuring customer experiences are consistently simple seamless and positive across all channels
• Identifying opportunities to deepen customer relationships through improved products journeys and propositions
• Leading cross functional change across Product Risk Technology and frontline teams
• Playing an active role in decisions impacting core banking platforms and customer processes
• Using data and customer insights to prioritise effort improve outcomes and reduce friction
• Ensuring customer growth initiatives align with regulatory conduct and risk obligations
• Building and leading a high performing team focused on customer outcomes and sustainable commercial impact

The Leader We Are Looking For

This role will suit a senior leader who has built their career at the intersection of customer experience customer growth and operational execution within a bank or similarly regulated financial services environment.

You are likely to bring:

• Experience in a comparable senior role within a bank mutual organisation or large regulated institution
• A strong track record in customer retention customer engagement or lifecycle management
• Demonstrated ability to operate across complex stakeholder environments
• Experience working with Product Risk Branch Lending and Funding teams to deliver meaningful change
• A practical mindset for improving processes and removing friction not just designing strategies
• Strong commercial judgement balanced with a deep commitment to customer outcomes and fair treatment

Most importantly you understand that great customer growth comes from getting the fundamentals right consistently and at scale.

Why Join MyState

• This is a brand new role with a genuine enterprise-wide mandate and senior executive visibility
• You will shape how MyState engages with its customers for years to come
• You will influence decisions across the entire bank not just within a single function
• You will be trusted to simplify complexity and improve customer experiences where it matters most
• You will work in a customer owned organisation that values long term outcomes over short term wins
• You will be part of a leadership team that believes great outcomes are delivered through collaboration shared accountability and care

Our Values in Action

At MyState our values guide how we lead and how we serve our customers:

• Create customer wow by making experiences easy human and meaningful
• Chase the better by continuously improving how we work and how we serve
• Collaborate to win by working across teams to deliver the best outcomes

This role is central to bringing those values to life for our customers.

If you are interested in having a confidential conversation about MyState Limited and this position please apply here by Monday 30th March 2026.For any questions please contact .

Employment with MyState is subject to background checks including Bankruptcy Police and Credit checks to verify your suitability to work in the finance sector. We are an equal opportunity employer committed to creating an inclusive work environment where everyone is valued.