2026 Operations Analyst

Department:

We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry enabling real estate owners and operators to bring their visions of communities where people live work shop and play to life. We are committed to creating meaningful social environmental and economic change in our communities.

WDTech is W&Ds in-house technology team a group of collaborative and highly skilled technology professionals all of whom are leading experts in real estate data data science and technology.

The Impact You Will Have

The Operations Analyst supports Walker & Dunlops enterprise technology strategy by helping evaluate implement and enable software tools used across the organization with a strong focus on AI-enabled platforms such as ChatGPT and other large language model (LLM) technologies. This role provides hands-on exposure to enterprise technology operations including how tools are assessed tested documented and rolled out at scale. The Analyst plays a key role in ensuring that new capabilitiesparticularly rapidly evolving AI featuresare evaluated thoughtfully documented clearly and enabled in ways that drive adoption consistency and long-term business value.

Primary Responsibilities

• Support the evaluation and documentation of commercial off-the-shelf (COTS) software used across the organization with an emphasis on enterprise-grade company-wide tools.

• Conduct hands-on testing of AI-enabled platforms including ChatGPT and other LLM-based tools to assess features limitations risks and practical business use cases.

• Document findings recommended use cases constraints and open questions in clear structured formats for WDTech leadership and business stakeholders.

• Assist in maintaining COTS inventories usage guidelines decision logs and reference materials.

• Support the creation of enablement materials such as FAQs internal guides demos and whats new summaries for new or updated tools.

• Assist with coordinating implementation and rollout activities under the direction of the WDTech Operations team.

• Monitor trends in enterprise software AI models and AI product features and share relevant insights with the team.

• Partner with teammates vendors and internal stakeholders to support tool adoption and ongoing improvement.

• Perform other duties as assigned

Education and Experience

• Bachelors degree in computer science data science information systems engineering business analytics or a related field.

• Relevant experience in technology analytics or AI-enabled tools preferred.

• Hands-on experience using ChatGPT and other large language model (LLM)based tools through coursework academic projects internships or self-directed learning.

• Experience applying AI tools to real-world problems such as academic or capstone projects workflow automation analysis or decision support.

• Familiarity with enterprise or team-based software environments including productivity platforms collaboration tools analytics tools or automation technologies.

• Exposure to foundational concepts related to data privacy security and responsible AI use in academic or professional settings.

Knowledge Skills and Abilities

• Applied understanding of large language models including probabilistic outputs prompt sensitivity and common limitations such as hallucinations.

• Experience crafting and refining prompts to achieve different outcomes (e.g. analysis summarization comparison drafting).

• Ability to critically evaluate AI-generated outputs and determine when results are reliable incomplete or inappropriate.

• Awareness of data sensitivity privacy considerations and responsible AI use in enterprise environments.

• Strong analytical and problem-solving skills with the ability to assess new tools and features thoughtfully.

• Ability to document findings and explain technical concepts clearly to both technical and non-technical audiences.

• Comfort working in fast-evolving technology environments where tools and features change frequently.

• Strong attention to detail sound judgment and follow-through.

• Ability to show ownership of your work take on challenges and acknowledge growth opportunities and demonstrate patience when learning new processes

• Courtesy respect and thoughtfulness in teaming with colleagues and other stakeholders

What We Offer

• The opportunity to join one of Fortune Magazines Great Places to Work winners from 2015-2023

• Comprehensive benefit options* that have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation some of which include:
  - Up to 83% subsidized medical payroll deductions
  - Competitive dental and vision benefits
  - 401(k) match
  -Pre-tax transit and commuting benefits
  - A robust health and wellness program earn cash rewards and gain access to resources that
  promote health engagement and balance
  -Paid maternity and parental leave as well as other family paid leave programs
  -Company-paid life short and long-term disability insurance
  -Health Savings Account and Healthcare and Dependent Care Flexible Spending

• Career development opportunities

• Empowerment and encouragement to give back volunteer hours and donation matching

*Eligibility may vary based on average number of hours worked

EEO Statement

We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination including harassment based on any characteristic protected by applicable law such as race color national origin religion gender identity sexual orientation sex age disability veteran or military status and genetic information or any other characteristic protected by applicable law. We strive to be a safe place to ask questions build professional relationships and develop careers.

SPAM
Please be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non email address. Please call us at 301.215.5500 if you have any concerns about information requested during or after the application process.

Fair Chance Hiring

Background checks including any questions related to infractions arrests or conviction records will not be conducted until after a conditional offer of employment has been accepted. We will consider for employment qualified applicants regardless of arrest and conviction records in accordance with federal state and local laws.