Sr. Analyst, TechConnect Asset Lifecycle

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

Youll be joining CIBCs Employee Support Services & Transformation TechConnect team providing comprehensive technology asset management support across the asset lifecycle. As a Sr. Analyst TechConnect Asset Lifecycle youll deliver first and second level support for technology products applications and assets ensuring proper acquisition deployment maintenance and retirement. Youll resolve escalated client needs from multiple lines of business focusing on asset-related infrastructure or applications and further escalate issues as needed while maintaining top-level support. Youll play a key role in CIBCs innovative first to market technology culture contributing to the digital transformation by optimizing asset utilization and lifecycle processes.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work youll be on-site full-time.

How youll succeed

• Asset Lifecycle Management
  Demonstrate expertise in managing technology assets throughout their lifecycle from acquisition to retirement. Ensure accurate tracking documentation and compliance for all asset-related activities.
• Analytical Investigation
  Apply a high level of understanding to investigate complex asset-related issues. Analyze recurring problems make sense of information and provide recommendations for long-term solutions to increase asset reliability and client satisfaction. Communicate detailed findings in a meaningful way.
• Troubleshooting & Documentation
  Research maintain and recommend updates to asset management documentation for each escalated incident or contact. Respond to clients via telephone email and web; escalate incidents that cannot be resolved according to established procedures. Deliver technical training to less experienced staff and proactively identify opportunities for process improvement.

Who you are

• You can demonstrate 2-3 years of experience. interpreting information from first-level responses especially in asset management contexts. You identify gaps in asset lifecycle processes to improve operational efficiencies and determine solutions outside set procedures when necessary providing high-level expertise for extensive troubleshooting. You have strong knowledge of asset management and technology support ability to multi-task and make sound judgments in a fast-paced high-stress environment. Experience with Microsoft application software (Word Excel Outlook etc.) is required.
• You put our clients first. You engage with purpose to find the right solutions for asset-related needs and go the extra mile because its the right thing to do.
• You look beyond the moment. You make choices and take actions that will make a difference today and tomorrow proactively seeking new opportunities to optimize asset management.
• You know that details matter. You notice things others dont and your critical thinking skills inform your decision-making in asset management and support.
• Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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