Director, Change Management and Communications

Ontario - Canada

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

Drive transformational change across Sun Lifes independent advisor channel.

In this strategic leadership position youll oversee our change management capability driving adoption of new initiatives while building a high-performing team of change consultants.

Youll work at the intersection of strategy and execution partnering with senior leaders to ensure smooth implementation of key business initiatives that deliver measurable impact.

What will you do

Change Management & Strategy

Direct the design and execution of comprehensive change management strategies across Retail Advice & Solutions (RA&S) distribution channels with a focus on the independent advisor channel.
Partner with learning and development teams to create targeted training that builds the skills and behaviours needed for successful change
Identify adoption barriers and execution risks early working collaboratively across functions to develop mitigation strategies
Define success metrics and create dashboards that track change progress dependencies and business impact

Communications & Engagement

Develop clear compelling communication strategies that ensure consistent messaging across all stakeholder groups
Translate complex change into accessible relevant communications for advisors teams and leadership
Deploy targeted communications through appropriate channels ensuring timeliness and accuracy

Team Leadership & Development

Lead coach and develop a team of change management professionals through continuous feedback and career development
Build change management capability across the retail organization through training mentoring and best practice sharing
Foster a high-performing inclusive team culture that attracts and retains top talent

What do you need to succeed

Experience & Expertise

8 years in business/organizational roles ideally in insurance wealth management or financial services
Proven success leading change management for large-scale programs and complex transformations
Change management certification (Prosci ACMP or CMI preferred) or equivalent demonstrated expertise
University degree in business or related discipline
Strategic mindset paired with hands-on execution capability
Strong business acumen with data-driven decision making
Exceptional influencing and relationship management skills
Ability to coach and mentor through change
Excellent written and verbal communication abilities
Proficiency with Microsoft Office (Excel and PowerPoint)
As this position is posted in several locations we specify that bilingualism (French English both oral and written) is required for Quebec only as the position includes managing both French and English-speaking staff (Quebec and outside Quebec) and providing daily support to the team.

Nice-to-Have Skills - Knowledge of adult learning principles and training delivery experience - Project management certification or experience

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing screening interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

110000/110 000 - 180000/180 000

Job Category:

Project Management - Process

Posting End Date:

26/03/2026

Required Experience:

Director