Director, Infrastructure Management

What Youll Be Doing

ION Application Operations provides the day-to-day operational foundation for critical platforms used across CIBC with a focus on stability security and continuous improvement. As the Director Infrastructure Management - Secure File Transfer Shared Services youll own CIBCs secure file transfer platforms and services ensuring theyre resilient well-governed and positioned to meet evolving business needs. Youll lead teams responsible for platform operations and delivery and youll oversee a portfolio of initiatives ranging from modernization to service enhancements. Youll partner with technology and business stakeholders to set strategy manage risk and drive strong operational discipline. As an operations leader youll also provide leadership support for major incidents outside regular hours (as required) when needed to protect availability and client experience.

At CIBC we enable the work environment mostoptimalfor you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed

• Platform ownership & modernization strategy - Establish platform direction roadmap and modernization strategy for Secure File Transfer aligning to enterprise security resiliency and scalability expectations.

• Operational excellence - Oversee service operations ensuring consistent execution of incident problem and change processes including root-cause analysis and sustained corrective actions.

• Delivery leadership - Lead project delivery for secure file transfer enhancements and modernization managing scope timelines dependencies and stakeholder expectations.

• People leadership - Build coach and develop high-performing teams creating clear priorities ways of working and accountability across shared services.

• Budget vendor & resource management - Own budget planning and forecasting manage vendor relationships and contract performance and plan capacity to meet service levels and delivery commitments.

• Risk controls & governance - Ensure strong governance across operational controls security requirements audit readiness and documented standards for secure file transfer services.

Who You Are

• You bring secure file transfer domain expertise. You have hands-on experience of secure file transfer tools and patterns and you understand how to operate them reliably in a regulated enterprise environment. You bring 10 years of progressive experience in application operations platform ownership or production services with experience leading teams and complex stakeholders. You have experience with tools such as AutoSys and FeedHub; experience with Axway (or similar secure file transfer platforms) is an asset.

• Yourea people leader.Youdemonstrateeffectivepeoplemanagement skills supporting team development and creating an inclusive collaborative environment.

• Yourea strategic thinker.You can balance day-to-day operational needs with longer-term strategic planning contributing to the teams direction and growth.

• Youremotivated by collective success. You know that teamwork can transforma good ideainto a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

• Yourepassionate about people.You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• Values matter to you. You bring your authentic self to work and live our values trust teamwork and accountability.

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