Product Manager I Financial Systems Issue Resolution & Integration
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
WHO WE ARE:
Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights Zinnia simplifies the experience of buying selling and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold team up deliver value and that we do. Zinnia has over $180 billion in assets under administration serves 100 carrier clients 2500 distributors and partners and over 2 million policyholders.
WHO YOU ARE:
We are seeking a highly analytical and proactive Product Manager to lead issue resolution and stabilization efforts across our Finance PeopleSoft Billing Tax and Compliance is a multifunctional product role focused on identifying triaging diagnosing and driving resolution of complex system and data issues across integrated platforms. The ideal candidate will combine strong SQL skills systems thinking and exceptional communication abilities to coordinate short-term mitigations and long-term corrective solutions.
This role partners closely with Finance Operations Compliance Engineering and other Product Managers to ensure cash suspense accounting reconciliation and integration-related issues are resolved efficiently and sustainably.
WHAT YOULL DO:
- Own cross-system issue resolution across PeopleSoft billing platforms tax systems compliance workflows and administrative systems.
- Investigate and diagnose issues related to:
- Cash Application
- Suspense Accounting
- Reconciliation Breaks
- Data Mismatches
- Batch Failures and integration defects
- Write and execute SQL queries independently to analyze data discrepancies and validate root causes.
- Review API integrations integration flows and workflow orchestration (e.g. Camunda) to identify where breakdowns occur.
- Document short-term mitigations and production fixes.
- Define and drive long-term corrective solutions in partnership with engineering teams.
- Coordinate across multiple product and development teams to ensure fixes are implemented and validated.
- Create reporting and metrics to demonstrate issue trends resolution timelines and system stability improvements.
- Proactively identify systemic risks and recurring patterns before they escalate.
- Maintain strong communication with business stakeholders ensuring clarity on issue status and resolution plans.
WHAT YOULL NEED:
- A Bachelor/Masters Degree with 5 years of Product Management experience in a technical or systems-oriented environment.
- Strong SQL skills (ability to independently write and execute queries for data analysis).
- Experience reviewing and understanding API integrations and system data flows.
- Ability to analyze complex multi-system workflows and identify points of failure.
- Strong written and verbal communication skills.
- Demonstrated ability to coordinate across cross-functional teams.
- Foundational understanding of accounting principles (e.g. reconciliation suspense accounts debits/credits).
- Experience documenting short-term fixes and defining long-term product improvements.
Preferred Qualifications:
- Experience working with PeopleSoft or similar ERP platforms.
- Exposure to billing or financial transaction processing systems.
- Familiarity with workflow engines such as Camunda.
- Experience in financial operations or finance-adjacent product environments.
- Exposure to life insurance or annuity operations.
Zinnia offers excellent career progression and competitive compensation. We offer great benefits including health/dental insurance parental leave profit sharing PF incentive/bonus opportunity tuition reimbursement and so much more. Were looking for the best and brightest innovators in the industry to join our team. At Zinnia you collaborate with smart creative professionals who are dedicated to delivering cutting-edge technologies deeper data insights and enhanced services to transform how insurance is done. Visit our website more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability.
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Required Experience:
IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Zinnia offers comprehensive technology solutions for insurance carriers and distributors across the full lifecycle of insurance policy administration.
