Enterprise Technical Account Manager (hybrid)
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7 hours ago
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Job Summary
Enterprise Technical Account Manager (hybrid) - Plano TX
Welcome to Ziosk where we empower restaurants to focus on what matters most: the guest experience!
Have you ever used a tablet to pay at a restaurant We pioneered the pay-at-the-table concept and were cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients such as Olive Garden Applebees Outback and more helping them create an experience that keeps guests coming back. Today we have a full menu of solutions from hardware to software to cloud-based and AI-driven products all focused on helping them create the best guest experience possible to grow their bottom line.
Our secret sauce Our people! Every day theyre cooking up bold solutions making Ziosk the leading pay-at-the-table provider in the industry.
Want a seat at our table Ziosk is looking for a Technical Account Manager (TAM) to support and grow relationships with our enterprise restaurant this role you will serve as the primary technical and operational point of contact helping customers successfully deploy manage and optimize the Ziosk platform across their restaurants.
TAMs work with some of the largest restaurant brands in the industry supporting deployments that span thousands of devices across hundreds of locations. You will coordinate closely with internal teamsincluding Engineering Support Content and Deploymentto execute customer initiatives resolve issues and ensure the platform is performing successfully in the field.
Success in this role requires strong project management technical coordination and customer communication skills to manage multiple initiatives while delivering high-quality customer experiences.
The Main Course Responsibilities
- Partner with the Client Director to ensure the success and operational health of assigned enterprise customers.
- Serve as the primary technical and operational point of contact for assigned accounts representing the voiceof the customer internally and the voice of Ziosk externally.
- Own end-to-end execution of customer initiatives across the Ziosk platform including promotions menu updates surveys configuration changes and feature releases.
- Gather customer requirements and coordinate execution across Content Engineering Support andDeployment teams using internal workflows.
- Manage multiple concurrent customer initiatives maintaining clear timelines communication and delivery expectations.
- Validate customer configuration changes and deployments using Ziosk test devices and internal lab environments to ensure accuracy prior to release.
- Monitor platform performance and environment health (device health payment conversion engagement and feature adoption) and present insights to customers.
- Manage communication and coordination for high-severity issues ensuring timely updates and resolution.
- Build and maintain strong relationships with customer operations IT and leadership teams through regular communication and review meetings.
- Communicate product enhancements feature releases and platform updates to customers and provide related documentation or training as needed.
Platform & Technical Operation Responsibilities
- Manage intake and execution of customer configuration changesincluding promotions menu updates surveys and feature releasesthrough internal workflows (Jira).
- Coordinate and track feature requests bug fixes and software updates through the Ziosk software development lifecycle.
- Configure and validate platform updates using internal tools test devices and lab environments prior to deployment.
- Manage customer content and configuration updates across the Ziosk platform including menu structures promotional campaigns and survey flows.
- Maintain accurate customer environment data including device inventory reporting subscriptions and configuration records.
- Partner with Support and Engineering teams to investigate issues coordinate escalations and ensure timely resolution.
- Communicate deployment readiness release notes and platform updates to customers.
What You Bring To the Table Qualifications
- 7 years supporting enterprise customers in a Technical Account Manager Account Manager Project Manager or Customer Success role.
- Experience managing customer implementations deployments or platform configuration changes in a SaaS or technology environment.
- Experience supporting large enterprise customers with deployments across multiple locations.
- Familiarity with system integrations such as POS payments loyalty or other enterprise infrastructure platforms.
- Strong project management skills and the ability to coordinate cross-functional teams and manage multiple initiatives simultaneously.
- Excellent communication and presentation skills including experience working with executive stakeholders.
- Experience working with ticketing or workflow systems such as Jira ServiceNow or similar tools.
- Ability to troubleshoot technical issues and partner with engineering or support teams to drive resolution.
- Bachelors degree or equivalent work experience.
Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute to Plano TX daily. Applicants must be authorized to
Required Experience:
Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
Ziosk revolutionizes dining through its inventive POS integration, QR code, gaming, and tech system, enhancing convenience and entertainment. Contact us now
