Implementation Manager

Karachi - Pakistan

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Our client Neem is looking for Implementation Manager in Karachi.

What are we looking for

We are looking for an Implementation Manager to join our Neem Paymenow (NPMN) business this role you will lead the successful deployment integration and scaling of our Earned Wage Access (EWA) solutions to our B2B customers/clients. This is a client-facing role with endtoend ownership of implementations from presales discovery through golive and postimplementation.
You will act as a strategic bridge between the clients (employers) and internal teams (sales business development and customer experience) and ensure the clients needs/requirements are configured on the platform. Beyond handson delivery you will establish implementation best practices manage timelines and risks.
Your responsibilities

Implementation & delivery:
- Own the end-to-end implementation and integration of Neem Paymenow for employers including configuring employer accounts user profiles payroll settings and access controls within the platform.
- Support employers with employee data uploads updates validations and corrections especially during onboarding and monthly payroll cycles.
- Guide employers through recurring month-on-month processes such as employee additions/removals salary changes and eligibility updates.
Program & stakeholder management:
- Create and manage implementation plans timelines and checklists for each employer.
- Serve as the primary point of contact for employers during onboarding implementation and post implementation stage
- Work closely with the sales/BD team to understand the clients needs and configure the platform to meet their requirements.
- Proactively track risks dependencies and issues across multiple employer implementations.
Data management & quality control:
- Manage large volumes of sensitive employee and payroll data with a high degree of accuracy and discretion
- Validate uploaded data reconcile discrepancies and ensure alignment between employer records and platform requirements.
- Establish and enforce data quality checks version control and audit-ready documentation.
- Troubleshoot data-related issues and resolve them independently or with Engineering support when required.
Documentation & process improvement:
- Build and maintain clear implementation SOPs and employer guidelines
- Identify recurring employer issues and recommend process or product improvements.
- Track implementation metrics such as time-to-go-live data error rates and post-launch issues.

You should apply if

You have a bachelors degree in computer science engineering or a related field (MBA or equivalent experience is a plus).
You bring 6 years of experience in software implementation integration technical program management or customer success preferably in SaaS or BaaS ecosystems.
You have prior experience with payroll systems HRIS platforms EWA solutions or financial data integrations is strongly preferred.
You have prior experience of implementations for complex B2B or enterprise customers.
You are comfortable working with APIs data files system configurations and technical documentation.
You have a strong track record of managing multiple highstakes projects simultaneously in fastpaced ambiguous environments.
You demonstrate exceptional attention to detail especially when working with sensitive customer and payroll data.
You are a clear confident communicator who can engage both technical and nontechnical stakeholders.
You have a problemsolving mindset a bias for action and the ability to make sound decisions with incomplete information.
You are aligned with our Neem core values and ready to show-up daily in sync with those principles (below)

Our Neem core values:

Our purpose is our north star
We put autonomy over control
We roll with YES mindset
We speak up openly
We care about our impact
We nurture ourselves
At Neem we are always on the lookout for remarkable talent values fit competence and people driven by purpose. We are building a diverse inclusive and authentic workplace so if youre excited about any of the open roles but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Our client Neem is looking for Implementation Manager in Karachi.What are we looking for We are looking for an Implementation Manager to join our Neem Paymenow (NPMN) business this role you will lead the successful deployment integration and scaling of our Earned Wage Access (EWA) solutions to our ...

Our client Neem is looking for Implementation Manager in Karachi.

What are we looking for

Implementation & delivery:
- Own the end-to-end implementation and integration of Neem Paymenow for employers including configuring employer accounts user profiles payroll settings and access controls within the platform.
- Support employers with employee data uploads updates validations and corrections especially during onboarding and monthly payroll cycles.
- Guide employers through recurring month-on-month processes such as employee additions/removals salary changes and eligibility updates.
Program & stakeholder management:
- Create and manage implementation plans timelines and checklists for each employer.
- Serve as the primary point of contact for employers during onboarding implementation and post implementation stage
- Work closely with the sales/BD team to understand the clients needs and configure the platform to meet their requirements.
- Proactively track risks dependencies and issues across multiple employer implementations.
Data management & quality control:
- Manage large volumes of sensitive employee and payroll data with a high degree of accuracy and discretion
- Validate uploaded data reconcile discrepancies and ensure alignment between employer records and platform requirements.
- Establish and enforce data quality checks version control and audit-ready documentation.
- Troubleshoot data-related issues and resolve them independently or with Engineering support when required.
Documentation & process improvement:
- Build and maintain clear implementation SOPs and employer guidelines
- Identify recurring employer issues and recommend process or product improvements.
- Track implementation metrics such as time-to-go-live data error rates and post-launch issues.

You should apply if

You have a bachelors degree in computer science engineering or a related field (MBA or equivalent experience is a plus).
You bring 6 years of experience in software implementation integration technical program management or customer success preferably in SaaS or BaaS ecosystems.
You have prior experience with payroll systems HRIS platforms EWA solutions or financial data integrations is strongly preferred.
You have prior experience of implementations for complex B2B or enterprise customers.
You are comfortable working with APIs data files system configurations and technical documentation.
You have a strong track record of managing multiple highstakes projects simultaneously in fastpaced ambiguous environments.
You demonstrate exceptional attention to detail especially when working with sensitive customer and payroll data.
You are a clear confident communicator who can engage both technical and nontechnical stakeholders.
You have a problemsolving mindset a bias for action and the ability to make sound decisions with incomplete information.
You are aligned with our Neem core values and ready to show-up daily in sync with those principles (below)

Our Neem core values:

Our purpose is our north star
We put autonomy over control
We roll with YES mindset
We speak up openly
We care about our impact
We nurture ourselves
At Neem we are always on the lookout for remarkable talent values fit competence and people driven by purpose. We are building a diverse inclusive and authentic workplace so if youre excited about any of the open roles but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.