Assistant Manager, Content

• Lead mentor and manage supervisors and team leaders across content operations.

• Establish clear workflow processes and performance KPIs

• Create upload and maintain menus for all partnered vendors ensuring accuracy in item names descriptions pricing and images.

• Coordinate with Account Managers to update menu changes new dishes and promotional items promptly.

• Ensure new vendors are being onboarded smoothly within the timelines.

• Ensure consistency and compliance with brand guidelines and platform standards.

• Regularly audit menu content for errors inconsistencies or outdated information.

• Implement and enforce quality standards for menu presentation including grammar formatting and imagery.

• Work closely with  partners Account Managers  marketing product and customer support teams to synchronize menu updates with promotions campaigns and platform features.

• Liaise with UX/UI teams to optimize menu layouts and content for improved user engagement and conversion.

• Monitor menu performance metrics such as click-through rates item popularity and customer feedback.

• Provide actionable insights and recommendations to optimize menu offerings and content presentation.

• Manage multiple menu updates launches and seasonal changes simultaneously within set deadlines.

• Lead cross-functional initiatives aimed at improving menu content workflows and automation.

Qualifications :

• 4 years of experience in content or operations management preferably within the food e-commerce or online delivery industry.

• Proven experience managing and leading teams ideally supervisors and team leaders.

• Strong understanding of food industry terminology trends and consumer preferences

• Excellent leadership and team management skills.

• Exceptional written and verbal communication skills.

• Strong organizational and project management abilities.

• Proficiency in content management systems (CMS) SEO tools and analytics platforms (e.g. Google Analytics).

• Proficiency in utilising AI tools and data analytics

• Ability to work collaboratively across departments.

• Detail-oriented with a strong focus on quality and accuracy.

• Analytical mindset with the ability to interpret data and translate insights into actionable strategies.

• Problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.

Remote Work :

No

Employment Type :

Full-time