Slovenian Business Consultant Sofia, Bulgaria

Stara Zagora - Bulgaria

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

We are currently seeking skilled Slovenian-speaking professionals to join an exciting international project in Sofia Bulgaria. This is a great opportunity to work in a fast-paced environment where your contributions can have a lasting impact. You will collaborate with clients from around the world who rely on your expertise. If you are looking to advance your career and take on a new challenge this role could be the perfect next step.

Requirements

Candidates should meet the following criteria:

Fluency in Slovenian and English (minimum B1/B2 level).
Typing speed of at least 20 words per minute.
Start dates available in March or April.
Initial 6- or 12-month contract with the possibility of renewal.

Salary and Working Hours

Monthly salary: 1872
Work schedule:
- Monday to Friday: 9:00 AM 11:00 PM
- Saturday and Sunday: 10:00 AM 7:00 PM
40 hours per week (8 hours per day) on a rotating shift schedule.

Additional Benefits

25 monthly allowance for transportation and/or internet paid on top of the base salary.
Extra compensation for night shifts when applicable.
250 bonus for significant life events such as marriage the birth or adoption of a child or completing a university degree.
Medical plan including health and dental coverage.
Life insurance.
Multisport Card partially funded by the employer.
Access to discounts on a variety of products and services.

Relocation Package

Travel reimbursement of up to 250 after completing six months with the company (provided travel documentation such as e-tickets and invoices are submitted).
Hotel accommodation arranged from the employees confirmed arrival date.

Key Responsibilities

Handle and document customer inquiries received through toll-free support lines.
Accurately record customer questions feedback and requests in the customer service database.
Manage and escalate customer complaints according to the companys complaint handling procedures.
Respond to support calls and emails within the agreed service level agreements (SLAs) and ensure all interactions are properly logged.
Diagnose and resolve issues by asking relevant questions and using internal resources and training materials.
Provide helpful recommendations and solutions to common issues and frequently asked questions.

If you are a motivated professional with strong language skills and a passion for customer support we encourage you to apply and take advantage of this opportunity.

We are currently seeking skilled Slovenian-speaking professionals to join an exciting international project in Sofia Bulgaria. This is a great opportunity to work in a fast-paced environment where your contributions can have a lasting impact. You will collaborate with clients from around the world w...