Senior ServiceNow Technical Consultant

As a Senior Technical Consultant you will be responsible for the design configuration and implementation of ServiceNow IRM/GRC solutions. Your role will include:

• Leading or supporting ServiceNow IRM implementation workstreams across Risk Management Policy & Compliance Management Audit Management Issues Management Controls Indicators and Third-Party Risk Management.
• Translating customer risk compliance audit and regulatory requirements into ServiceNow solution designs.
• Facilitating technical and functional workshops with business stakeholders compliance teams risk owners internal audit security teams and IT stakeholders.
• Designing scalable data models for entities risks controls policies authority documents citations indicators issues evidence and assessments.
• Configuring ServiceNow IRM applications workflows forms portals/workspaces notifications dashboards reports and integrations.
• Supporting regulatory implementation use cases such as DORA compliance ICT risk management third-party risk operational resilience control testing audit evidence collection and regulatory reporting.
• Advising customers on ServiceNow IRM best practices and helping them avoid unnecessary customization.
• Supporting integrations with other ServiceNow modules such as ITSM SecOps CMDB APM SAM/HAM Vendor Management and Performance Analytics.
• Working with architects business consultants project managers and developers to deliver high-quality solutions.
• Reviewing user stories solution designs configurations and technical deliverables.
• Coaching junior consultants and contributing to internal IRM capability growth.

What we are looking for

Required experience

• Strong hands-on experience with ServiceNow platform configuration and implementation.
• Proven experience delivering ServiceNow IRM / GRC / Risk & Compliance implementations.
• Ability to act as a trusted technical consultant in customer-facing engagements.
• Solid understanding of GRC concepts such as:
  • Risk lifecycle
  • Control frameworks
  • Policy and compliance management
  • Audit management
  • Issue and remediation management
  • Evidence collection
  • Third-party/vendor risk
  • Regulatory obligation tracking
• Experience implementing solutions for compliance or regulatory programs such as DORA NIS2 ISO 27001 SOX SOC GDPR Operational Resilience or similar.
• Ability to translate business requirements into ServiceNow configuration data model decisions workflows and technical designs.
• Experience with Flow Designer Business Rules Client Scripts UI Policies ACLs notifications reports dashboards and integrations.
• Strong communication skills and the ability to work directly with customer stakeholders.
• Ability to challenge requirements constructively and propose pragmatic platform-aligned solutions.

Nice to have

• ServiceNow Certified Implementation Specialist Risk and Compliance CIS-RC.
• Experience with Third-Party Risk Management / Vendor Risk Management.
• Experience with ServiceNow SecOps CMDB APM SAM/HAM or ITSM in the context of risk and compliance.
• Experience with regulatory resilience topics such as DORA ICT risk critical third parties operational resilience and business service mapping.
• Experience in banking insurance financial services public sector telecom or other regulated industries.
• Experience with Performance Analytics dashboards and executive-level risk reporting.
• Experience leading technical workstreams or mentoring other consultants.

Additional Information :

What We Offer

• Excellent remuneration package;
• 24 paid vacation days;
• Flexible working arrangements;
• Additional Health insurance;
• Training and certifications;
• Great working environment and team spirit.

Remote Work :

No

Employment Type :

Full-time