Early retention Program Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are seeking a highly analytical and cross-functionalEarly Retention Program Managerto lead company-wide initiatives aimed atreducing customer churn within the first three months of the customer lifecycle.
This role will work closely with Go-To-MarketOperationsPlatformandRisk teams toidentifythe root causes of early churndesign and execute structuredframeworkstrategyandaction plans and drive measurable improvements in early-stage customer retention. The ideal candidate combines strong analytical capabilities with exceptional stakeholder management and program leadership skills.
Whatyoulldo
- Own the companys Early Retention strategy focused on reducing churn during the first90 daysof the customer lifecycle.
- Analyze customer data toidentifychurn patterns risk signals behavioral trends and operational gaps.
- Conduct root cause analysis across departments (Go-To-Market Operations Risk Customer Success Product etc.).
- Build comprehensive cross-functional action plans to address early churn drivers.
- Lead execution of retention initiatives end-to-end ensuring accountability andtimelydelivery.
- Define KPIs success metrics and tracking mechanisms to measure program impact.
- Present insights findings and progress updates to senior leadershipacross the Org
- Establish strong partnerships across the organization to ensure alignment and collaboration.
- Continuouslyoptimizeonboarding engagement risk processes and operational workflows to improve early customer experience.
Who you are
- Strong analytical and data-driven mindset with the ability to translate insights into action.
- Excellent cross-functional leadership and stakeholder management skills.
- Strategic thinker with hands-on execution capabilities.
- Strong project and program management experience.
- Ability to influence without direct authority.
- Clear and confident communicator (written and verbal).
- High ownership and accountability.
- Structured problem solver with strong business judgment.
- Ability to work in fast-paced dynamic environments.
Required Experience & Qualifications
- 6 years of experience in Program Management Customer Retention Customer Success Strategy Operations or related roles.
- Experience working with Go-To-Market Operations and Risk teams.
- Proventrack recordof reducing churn or improving customer lifecycle metrics.
- Strong experience with data analysis tools (e.g. SQL Excel BI tools such as /Looker/Power BI)
- Experience in SaaS fintech or high-growth technology companies advantage.
- Familiarity with customer lifecycle management and retention frameworks.
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Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through our cross-border payments platform. With Payoneer’s fast, flexible, secure and low-cost solu ... View more
