Sr IT Customer Support Spc.
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Job Location:
Prague - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Sr Customer Support Spc.- IT here at Honeywell you will play a pivotal role in leading and shaping our global IT support operations. As the driving force behind our team of support professionals you will be responsible for defining and executing strategies to deliver world-class customer service. Your extensive experience in people management and IT support will be instrumental in cultivating a culture of excellence driving innovation and enhancing the customer experience. This senior-level role allows you to influence the organization on a broader scale collaborating with cross-functional teams to ensure Honeywells technological infrastructure aligns seamlessly with our commitment to customer satisfaction. At Honeywell we dont just adapt to change; we drive it.
In this role you will be a critical partner in our mission to redefine excellence in customer-centric IT support. Your leadership will drive a team of professionals to exceed customer expectations and bolster our client relationships resulting in unparalleled satisfaction. Your strategic influence will permeate throughout our global operations ensuring that technology acts as a seamless enabler propelling us to new heights of efficiency and customer loyalty. By embracing this pivotal position youll be at the forefront of reshaping our commitment to customer-centric support and setting new industry standards. Your leadership will be the catalyst for a future where every interaction exemplifies Honeywells unwavering dedication to customer success and where innovation is driven by customer needs.
Responsibilities
- Provide technical support and troubleshooting for IT issues reported by customers
- Resolve complex technical problems and escalate issues when necessary
- Collaborate with crossfunctional teams to identify root causes of IT issues and implement solutions
- Document and track customer interactions and resolutions in the ticketing system
- Ensure timely and effective communication with customers regarding the status of their IT issues
Qualifications
YOU MUST HAVE
- Minimum 5 years of IT Support Experience
- Extensive people management experience
- Strong Technical Proficiency
WE VALUE
- Bachelors Degree in IT or Related Field
- Excellent Problem-Solving Skills
- Customer-Centric Mindset
- Project Management Skills
- Team Building Skills
- Adaptability to Change
#AERO26
Required Experience:
Senior IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability ... View more
