Customer Service Representative (mfx)
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Job Location:
Prague - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
We are seeking a Customer Service Representativeto join our team in the Czech this critical role you will be at the heart of our supply chain ensuring efficient order processing and managing customer communications.
What Youll Do:
You will be responsible for a wide range of activities that underpin our commitment to timely deliveries and customer satisfaction. Your main responsibilities will include:
- End-to-End Order Management:
- Oversee the entire order lifecycle from customer receipt to final invoice ensuring correct product allocation and accurate billing.
- Collaborate closely with our MBS team and demand planning to verify product availability and proactively manage potential non-deliveries.
- Keep customers informed about their orders proactively communicating any status updates or changes.
- Prepare and issue essential delivery notes to our wholesale partners.
- Credit Notes & Returns Processing:
- Manage the full process for credit notes and returns meticulously gathering all necessary documentation for customer claims.
- Serve as a key point of contact communicating effectively with customers our sales department and distribution centers to resolve issues swiftly.
- Prepare and issue credit notes ensuring all background papers are accurately processed.
- Strategic Communication & Coordination:
- Act as the primary contact point for customers regarding all deliveries claims and invoiced prices covering all supply chain areas.
- Maintain strong communication lines with our sales force particularly concerning orders for wholesale customers and credit notes.
- Liaise with our 3PL (Third-Party Logistics) providers to ensure smooth logistics operations and address any delivery-related issues.
- Reporting & Analysis:
- Generate and distribute daily reports on non-deliveries to our 3PL and sales department enabling quick action.
- Monitor credit notes and analyze their underlying reasons to identify trends and areas for continuous improvement.
- Process Optimization & Improvement:
- Proactively review existing ordering processes to identify and eliminate complexities within our systems.
- Make data-driven recommendations to management for process enhancements driving greater efficiency and accuracy.
- Evaluate the credit note process to identify and implement improvements ensuring streamlined operations.
What Youll Bring:
Education:A university degree is preferred.
Language Proficiency:Fluent in English and either Czech or Slovak (both written and spoken) is essential.
Experience: App. 3 years within similar role
Operational Excellence:A strong commitment to accuracy and detail in all tasks from order processing to document management.
We believe that diversity is the foundation of great results just like with our cookies. Thats why we create an open working environment where everyone can feel like themselves and we welcome anyone who wants to work with us.
Relocation Support Available
No Relocation support availableBusiness Unit Summary
We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!
Our people make all the difference in our succes
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation or preference gender identity national origin disability status protected veteran status or any other characteristic protected by law.
Excited to grow your career
We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS PLEASE CONTACT THE RECRUITER
Job Type
RegularOrder Management (OTB)Customer Service & LogisticsRequired Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Mondelēz International, Inc. empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. ... View more
