Sr IT Customer Support Spc.

The future is what you make it!

At Honeywell youll join a global team of thinkers innovators and doers shaping what comes nextadvancing how we fly powering sustainable aviation securing buildings and even enabling life on Mars. Here its not just about developing breakthrough technology; its about building a career with impact across diverse industries and opportunities.

In this role youll support the Workplace Support Services leadership team to ensure consistent IT service delivery and strong supplier performance for our critical sites. Youll engage with stakeholders both onsite and virtually overseeing key IT services using standard processes MOS and best practices. Youll also help shape transformation initiatives system upgrades and key programs that drive growth across our core services.

When defined you will serve as the IT Site Champion.

Key Responsibilities

• Drive governance & supplier performance by managing IT supplier relationships governance processes contractual commitments SLAs/OLAs/SLOs and ensuring innovation service quality and alignment with Honeywell standards and policies.
• Ensure reliable IT service delivery through consistent MOS reporting proactive incident escalation user experience improvements local expertise building and acting as the IT Site Champion to provide accountability and trust.
• Support customers & stakeholders by enabling IT service adoption delivering on-site support training users guiding operational security/compliance needs and providing escalation support to site and business leaders.
• Lead and contribute to transformation initiatives including technology upgrades project execution core service planning (Cyber Safety Audit & Compliance M&A etc.) and driving standardization cost savings and new technology adoption.
• Coordinate cross-functional IT & vendors to manage systems monitoring event escalation RCA disaster recovery/continuity ensure supplier engagement where needed support customer satisfaction targets and participate in roadshows/training as required (1030% travel).
  

You Must Have

• 5 years of progressive IT experience with growing technical and operational responsibility.
• Strong background in IT Infrastructure Desktop Support and Sitebased IT Services delivering handson solutions in complex environments.
• Proven experience collaborating with managed service providers contractors and thirdparty partners both internal and external.
• Enterpriselevel IT project experience supporting the design development and deployment of large-scale initiatives in a global environment.
• Demonstrated success managing and supporting IT sites serving 1000 end users ensuring reliable highquality service delivery.

We Value

• Strong communication interpersonal and customercentric skills with the ability to influence train and clearly report to diverse audiences at all organizational levels.
• Proactive analytical problemsolver with a factdriven mindset critical thinking and the ability to stay effective under pressure.
• Collaborative team player who partners well with business stakeholders and takes initiative in managing issues and improving services.
• Solid understanding of IT infrastructure security concepts and support for large businesscritical sites (250 users); Honeywell experience is a plus.
• Relevant education and certifications such as a technical or business degree ITIL or Six Sigma (preferred but not required).

We Offer

• Enjoy 25 vacation days per year
• Meal allowance
• Benefit Plus Cafeteria Card available to all employees
• Recondition days (sick days)
• To promote health and wellbeing we provide life insurance coverage employer contribution to Pension saving scheme or long-term investment product (DIP)
• Multisport Card Makro Card discount at T-Mobile tariffs and multiple discount programs in our partner network
• 3 plus 2 hybrid work arrangement to support your work-life balance
• Flexible working hours
• Work in international environment
• Recognition and Referral bonus programs
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work life and personal or family matters
• Honeywell Learning and Development Center learning platform with over 10000 courses from Udemy
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment
• Global employee networks to help you connect and grow
• Comprehensive induction ongoing training and development to set you up for success in-house and external learning platforms supporting development opportunities

Join Honeywell - A Global Leader in Innovation!

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.

At Honeywell we are proud to be an international employer with a robust presence in over 70 countries. Our diverse workforce fosters innovation through collaboration and inclusiveness.
We are seeking dynamic individuals who thrive in fast-paced environments to join our team. Here youll have the opportunity to work alongside talented professionals from around the world contributing to exciting projects and pioneering solutions that impact industries globally.
At Honeywell your career can soar with access to global resources and continuous development programs. If you are ready to take your professional journey to the next level explore our opportunities today!

#AERO26