Claims Adjuster
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Job Summary
Primary Details
Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to deliver exceptional claims services by determining policy coverage investigating evaluating and negotiating assigned cases as well as providing timely and accurate support for high complexity claims management with a particular focus on clinical negligence claims.Claims Adjuster
Leeds/Hybrid
About QBE
At QBE we get to the heart of what matters for our we do it all with a human touch.
Werean international insurer with more than 13000 people working across 26 countries which meanswerebig enough for your ambitions yet small enough for you to make a real exciting momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact at work and in the worldAspart of the QBE teamyoullget to spend every day working with people who are passionatetalentedand kind.
Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.
We are recruiting for a Claims Adjuster within the FSM claims team handling professional indemnity claims. You will investigate manage and resolve more complex claims accurately and pro-actively and within SLAs and agreed authorities.
The Opportunity
Reporting to Claims Team Leader you will deliver exceptional claims services by determining policy coverage investigating evaluating and negotiating assigned cases as well as providing timely and accurate support for high complexity claims management with a particular focus on professional indemnity claims.
Your new role
Investigate manage and resolve professional indemnity claims efficiently andin a timely manner.
Ensure adherence to SLAs andauthority limits while managing claims.
Support the implementation of the Claims strategy to enable delivery of overall business targets.
Identifyand investigate coverage issues to ensure that the companys liability is in line with its contractual commitments.
Reserve accurately to ensure that the Companys liability is always clear
Ensure that messages advice and correspondence are responded to pro-actively and within agreedtimeframesto provide a professional service to brokers and clients
Proactively manage estimates and billings calculated byclientsservice providers and brokers resolving any discrepancies.
Regular interactions with key stakeholders including our customersbrokersand internal partners
Manage disputed Claims and other material Claims issuesin order toresolve and settle claims on an economic basis.
About you
Experience of handling of professional negligence claims is preferred
Current knowledge of compliance regulatory and statutory requirements
Proven experience dealing with policy coverage
Organisational investigative analytical and negotiation skills
Ability to make balanced and impartial judgements
Excellent communication and presentation skills
Relationship Management skills
Able to use MS Office applications and strong IT skills
Benefits
We offer a range of benefits to help provide holistic support for your work life whatever your well as the benefits below we also offer an extensive choice of other options to suit you!
30 days holiday a yearwith theoptionto buy up to 2additionaldays.
Flexible working-balancing work and life is important so our flexible working opportunities are open to all this can include part-time job share and compressed hours.
Pension you are automatically enrolled into the QBE pension plan which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance we fund fully comprehensive private medical cover for you and all the family.
Family friendly policies we offer 26 weeks leave at full pay regardless of gender identity sexual orientation or how you become a parent.
Short term remote work abroad-you can request up to 20 days per year to work remotely from certain locations abroad.
Sustainable investing- we believe sustainable integration is important for long term financial environmental and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions incarbonfootprint by investing more ingreen businesses than the broader market so your savings are looking after the planets future as well as your own.
Cycle-to-Work benefit from regular exercise whilst making your commute greener and cheaper select and bike and/or accessories up to the value of 5000.
To learn more about benefits of working with us click Rewarding our people - QBE European Operations
Awards & Recognition
We value our employees experience with us and are proud to have been recognised for the following awards:
Insurance Post British Insurance Awards 2025:Winner: Commercial Lines Insurer of the YearWinner: Reinsurer of the Year - QBE Re Winner: ESG DiversityEquityand Inclusion Initiative of the Year
Insurance Post British Insurance Awards 2023:QBE rated as a 5-Star Employee
To learn more about our achievements clickhere
How to Apply
Ifyourelooking for a career thatcombines yourexpertiseand your empathyclickApplytoday.
Your career. At the heart of it.
Skills:
Case Management Claims Administration Claims Settlement Collaboration Tools Communication Critical Thinking Customer Service Data Privacy Insurance Policies Intentional collaboration Managing performance Negotiation Problem Solving Risk Assessments Sound JudgmentHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Key Skills
About Company
QBE Insurance Group is one of the world's top 20 insurance and reinsurance companies, located in 26 countries. Visit us for company information.
