GPS Senior Technical Support Specialist

Curitiba - Brazil

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

At Mitel you will have the opportunity to help businesses connect collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes skills and experience.

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Overview:

We are seeking a Senior Unified Communications & Systems Specialist to support and enhance our Contact Center portfolio. Specific Mitel Contact Center experience is not mandatory we are looking for engineers with experience in enterprise applications Windows server environments integrations and Unified Communications (UC) infrastructures who can quickly learn and master the Mitel Contact Center ecosystem.
This role is a Tier 3 escalation point responsible for troubleshooting complex issues supporting integrations with Active Directory calendars (Exchange/Office 365/Google) web services and optimizing a multi-tiered Windows/IIS/SQL-based application stack.

Responsibilities:

Provide Tier 3 support for a multi-component UC/web application platform (Windows Services IIS Web Apps SQL databases directory integrations).
Troubleshoot complex issues across web services authentication AD sync processes calendar APIs and UC presence data.
Support integrations with Active Directory Exchange/Office 365/Google Calendar APIs PBX/telephony systems and LDAP directories.
Maintain and enhance Windows-based services including WCF service bindings IIS configuration certificates and application logs.
Perform advanced diagnostics using SQL queries Windows Event Logs service logs and network traces.
Assist with deployment and configuration of application components across intranet/DMZ environments.
Develop scripts (e.g. PowerShell) to automate monitoring maintenance and system health checks.
Collaborate with infrastructure networking and UC teams to ensure uptime reliability and seamless integrations.

Requirements:
Strong background in Windows Server administration (services event logs registry performance tools).
Experience with IIS web applications including HTTPS configuration authentication methods and application pools.
Familiarity with Web Services APIs (REST SOAP WCF) and debugging tools such as Fiddler or Postman.
Working knowledge of SQL Server (basic queries troubleshooting backups DB connectivity).
Experience integrating with Active Directory LDAP and identity/authentication services.
Understanding of Exchange / Office 365 / Google calendar APIs or any enterprise calendar integration.
Knowledge of PBX / VoIP / SIP concepts (experience with any UC platform: Cisco Mitel Avaya Teams etc.).
Ability to script in PowerShell (preferred) or similar scripting languages.
Soft Skills
Strong troubleshooting and root-cause analysis abilities.
Ability to own escalations communicate clearly with stakeholders and work cross-functionally.
Adaptable quick learner capable of mastering Contact Center components and architecture rapidly

For more information visit Why Mitelor follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us for our customers and for our future. We value different perspectives skills and experiences and welcome applications from all sections of the community.

Required Experience:

Senior IC

Overview:

Responsibilities: