Technical Support Engineer 2 (Brazil)

We are Datadogs in-house product experts. The Technical Solutions team enables Datadogs worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support demos and presentations. Youll be joining a team and company where you will be challenged but also will immediately witness your contributions to Datadog.

At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What Youll Do:

• Engage with customers via multiple channels (ticketing system live chat and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
• Reproduce technical issues and dive into Datadogs 1000 integrations
• Become demo certified and lead a three-pillar demo to customers
• Participate in product conversations with internal teams based on feedback from client interactions
• Train as a highly knowledgeable specialist in one or more Datadog product area(s)
• Work from a Datadog office 3 - 5 days per week

Who You Are:

• Experienced in multi-channel technical support at a SaaS company (2 years of related experience)
• Experienced using Zendesk Jira Confluence or similar software
• An engineer with previous technical troubleshooting and/or programming experience
• Self-motivated detail-attentive and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach
• An effective written and verbal communicator
• A tinkerer with some programming experience and a basic knowledge of Linux
• Able to work a rotating schedule that requires weekend availability
• Fluent in Portuguese and English

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development product training and career pathing
• An inclusive company culture able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid