Help DeskIT Office Assistant

Great Plains Technology Center

Job Location:

Lawton, OK - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Position Type:
Information Technology/Help Desk/IT Office Assistant

Date Posted:
3/12/2026

Location:
Great Plains Technology Center Lawton

Date Available:
04/07/2026

Closing Date:
03/26/2026

FLSA Classification
Non-Exempt

Safety Designation
Non-Safety Sensitive

Reports to
Director of Information Technology

Campus
Lawton OK

Deadline
March 26 2026

Start Date
April 7 2026

Starting Salary
$15.00 per hour

Contract Length
12 Months

Job Description
Summary/objective
The Help Desk / IT Office Assistant supports the Director of Information Technology and the IT Department by ensuring consistent high-quality customer service and efficient administrative operations. This role manages the IT help desk queue assists with technology purchasing and vendor communication and maintains accurate departmental records. The Help Desk / IT Office Assistant provides first-tier support to end users coordinates training and documentation and contributes to the smooth operation of campus-wide technology services. The position plays an essential role in maintaining a safe secure and high-tech learning environment for students staff and the community.

Essential functions

Handle IT help desk requests by phone and email by assigning them in the management queue.
Act as the Customer Service representative for the IT Department
Reset passwords (Student Accounting System Active Directory) and assist with basic account issues.
Facilitate purchasing of IT equipment and coordinate with vendors for quotes.
Approve invoices for open purchase orders and maintain accurate purchasing records.
Perform data entry and maintain departmental documentation.
Maintain the IT work order system and assist with tracking inventory and assets.
Manage printer/copier toner inventory and coordinate service requests.
Maintain campus telephone records and the GPTC Bulletin Board.
Coordinate work and communication with all departments.
Build and update spreadsheets in support of department goals.
Assist IT Department team members with responsibilities as needed.
Provide Basic Application Support
Coordinate work with all departments
Educate and assist end users on technical issues as a form of preventative maintenance
Coordinate training for IT staff
Assist in testing new software prior to campus-wide deployment

Competencies
Customer Service Orientation: Provides friendly professional and responsive assistance to internal and external users. Communicates clearly while resolving or coordinating technical issues.
Organization & Record Management: Accurately maintains help desk logs purchasing records user account data and spreadsheets. Manages administrative and technical priorities with attention to detail.
Technical Aptitude: Applies foundational IT knowledge solves routine technical issues. Learns new systems quickly. Proficiency in Microsoft office applications.
Communication & Collaboration: Communicates effectively with IT staff campus departments and vendors. Contributes to a positive coordinated and service-oriented team environment.
Problem Solving & Initiative: Identifies user needs resolves routine issues proactively and escalates complex problems appropriately. Looks for opportunities to improve processes and documentation.
Adaptability: Responds effectively to shifting priorities urgent requests and changing technologies. Maintains composure under pressure.

Physical Demands
This position requires the ability to sit or stand for extended periods use a computer for prolonged durations lift or carry up to 20 pounds and perform data entry or equipment-related tasks The role may require traveling between campus buildings to support departmental operations.

Travel required
Occasional travel between Great Plains Technology campuses. Travel may also include professional development activities and participation in district-wide initiatives.

Required education and experience
Minimum of two years of clerical support experience including customer service responsibilities
High school diploma or equivalency

Preferred education and experience
Experience working in help desk IT support or technical services environment
Familiarity with basic troubleshooting account management or ticketing systems
Experience coordinating vendor communication or purchasing workflows
Experience with wireless and other networking devices
Technical training and certifications

Non-Discrimination statement
Great Plains Technology Center does not and shall not discriminate on the basis of race color national origin age sex disability marital status or veteran status in any of its activities or operations. If you have any questions about equal opportunity please contact; Human Resources

Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice at the discretion of the Superintendent and/or their designee.

Employment Benefits Include: 100% paid health insurance; paid vacation; paid sick leave; paid school holidays off; tuition reimbursement; 100% paid contribution to teachers retirement.

Great Plains Technology Center is an Equal Opportunity Employer

Required Experience:

Junior IC

Position Type:Information Technology/Help Desk/IT Office AssistantDate Posted:3/12/2026Location:Great Plains Technology Center LawtonDate Available:04/07/2026 Closing Date: 03/26/2026FLSA ClassificationNon-ExemptSafety DesignationNon-Safety Sensitive Reports toDirector of Information TechnologyCampu...

Position Type:
Information Technology/Help Desk/IT Office Assistant

Date Posted:
3/12/2026

Location:
Great Plains Technology Center Lawton

Date Available:
04/07/2026

Closing Date:
03/26/2026

FLSA Classification
Non-Exempt

Safety Designation
Non-Safety Sensitive

Reports to
Director of Information Technology

Campus
Lawton OK

Deadline
March 26 2026

Start Date
April 7 2026

Starting Salary
$15.00 per hour

Contract Length
12 Months

Great Plains Technology Center is an Equal Opportunity Employer

Required Experience:

Junior IC

Key Skills

user account
Active Directory
Customer Service
Information Technology
desk support
End user
Project Management
Phone Calls
service levels agreement
Desk Staff
Ltil
Procedures
Setup
hardware
Technical Support

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About Company

Great Plains Technology Center

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Help DeskIT Office Assistant

Lawton, OK - USA

Job Summary

Key Skills

About Company

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