IT Support Specialist

Sterling Heights, MI - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

A Taste of Who We Are:

Backed by a tireless commitment to high quality innovative culinary offerings and unparalleled client and guest services Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine the industrys source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

Exceptional We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality We are tirelessly committed to providing the highest quality food beverages and service by anticipating our guests needs so they can count on memorable experiences every time.

Collaboration We prioritize working together with a shared vision and effective & transparent communication we unite as one team to achieve remarkable experiences.

Responsibility we hold ourselves accountable to be there for our team and clients to deliver what we say we will when we say we will and check in on progress along the way.

Innovation We are forward-thinkers always looking for new processes technologies and techniques to increase efficiencies and scalability to improve our services.

The Experience Youll Create:

The IT Support Specialist provides first-level technical support at corporate warehouse and customer sites serving as the main point of contact for employees. They deliver excellent service resolving issues quickly - ideally on first contact.

This early-career level role is ideal for those seeking a long-term IT career. It offers exposure to infrastructure cloud applications and related technologies with growth opportunities into roles like Infrastructure Administrator Product/System Administrator or Software/Data Developer.

Provide first-contact technical support for IT issues via ticketing system phone chat or in-person assistance.
Troubleshoot and resolve problems with devices Microsoft 365 apps network connectivity and core business platforms.
Log categorize and prioritize support tickets accurately resolving issues independently or escalating as needed.
Deliver a professional and friendly support experience clearly communicating status and resolution steps to users.
Strive for first-time resolution validate solutions with users and proactively share recurring issues with the team.
Demonstrate a sense of urgency in addressing user issues and set clear expectations for resolution timelines.
Follow security and compliance standards in all support activities while continuously learning new technologies and processes for future IT career growth.
Performs other related duties as assigned.

Ingredients for Thriving:

Strong customer service mindset with excellent verbal and written communication skills.
Basic understanding of computer systems networking concepts and troubleshooting.
Familiarity with Microsoft 365 or similar productivity platforms.
Ability to diagnose problems think logically and follow troubleshooting steps.
Willingness to learn take feedback and grow technical skills.
Ability to remain calm professional and solution-oriented under pressure.
Associate or Bachelors degree in information technology Computer Science or related field (or equivalent experience)
Internship help desk or technical support experience
Familiarity with ticketing systems (e.g. Jira ServiceNow).

Savor the Benefits:

We offer a range of benefits for eligibles team members including:

Health Coverage Medical Dental and Vision
Voluntary Life/AD&D Short-Term and Long-Term Disability Critical Illness
401(k)
Paid Time Off
Paid Parental Leave
Wellness Programs
Additional Perks

To see a summary of current benefits please visit Experience:
IC

A Taste of Who We Are:Backed by a tireless commitment to high quality innovative culinary offerings and unparalleled client and guest services Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine the industrys sour...