Reception and Concierge Success Associate Temporary Role

Reception and Concierge Success Associate - Temporary Role

Job Type: Full Time
Location: Manila Remote/Hybrid
Reporting to: Customer Success Manager (ATL)
Role Type: Replacement
Salary: Php 25000

Job purpose:

The Reception and Concierge Success Associate will handle switchboard operations reception duties and manage all incoming calls to our main telephone lines. This role includes overseeing emails sent to our main reception inboxes (such as and ). In addition to daily reception tasks the role involves performing quality control (QC) checks on reservations files for departures 7-14 days in advance as specified by the reporting manager. The incumbent will also manage cases in Salesforce to track all QCd files.

In this fast-paced environment you will need to handle multiple calls and emails simultaneously while maintaining composure. Your standard shift will be an 8-hour workday with flexibility required between 9:00 am and 9:00 pm Toronto time Monday through Friday.

What will be your key responsibilities

• Answer and direct incoming calls using a cloud-based switchboard.
• Distribute and manage emails and voicemails as needed.
• Performing quality control (QC) checks on reservations files for departures 7-14 days in advance as specified by the reporting manager. The incumbent will also manage cases in Salesforce to track all QCd files.
• Assist with projects as directed by the Director of Client Experience which may involve other divisions as needed.
• Support Goways customer service and complaint handling processes as needed.
• Maintain policies and procedures to enhance client engagement promote repeat business and recognize client loyalty as needed.
• Provide client-facing support to the Sales team and other functions ensuring alignment with the Goway Way process as needed

What are we looking for

• You are a team player with superior customer service skills.
• You have strong organizational time-management and problem-solving abilities.
• Experience with a multi-line switchboard is a plus.
• You are comfortable with computers and technology.
• You possess excellent verbal and written communication skills in English.
• Strong interpersonal skills and a high school diploma are required; experience or interest in the Travel & Tourism industry is advantageous.
• You are flexible able to multitask and proficient with Microsoft Office Suite.
• You enjoy being part of an amazing team and are eager to grow your career

What can you expect from Goway
Imagine working for a company where your career feels like an adventure. At Goway youll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives and we place real importance on time away from work such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us so we match your RRSP contributions and provide comprehensive medical dental and vision coverage.
• Our commitment to professional growth means youll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA so youll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto Vancouver Los Angeles Manila Sydney and beyond youll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicants interest. Please be advised that only those selected for an interview will be contacted.

How to Apply:
If this role feels like your next step click Apply Now to create your profile upload your CV and share a few details about yourself. Our talent team reviews every application and if your experience aligns with our needs we will reach out to set up the next step.

AI Screening Disclosure
To help us fairly and efficiently review applications we use an automated screening process to assess responses to pre-determined questions. This initial step ensures all candidates are evaluated consistently. Qualified applicants will be reviewed by our recruitment team for further consideration.

Additional Notes
Goway Travel Ltd will retain applications notifications and records related to this posting for three years reflecting our commitment to fair and equitable hiring practices.

Recruitment scams & fraud warning:
Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature please ignore it and report it to Goway.

About Goway
Founded in Toronto in 1970 by Australian economist Bruce Hodge Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver Los Angeles Sydney and Manila our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. Were united by a passion for travel and are committed to doing the right thing: supporting diversity equity inclusion and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices we operate as one forward-thinking team transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at .

Required Experience:

IC