IT Execution Manager , RAD IT execution

The IT Manager role within Amazon Ops Tech Solutions is a critical position that encompasses a wide range of responsibilities and demands a strong combination of technical expertise leadership skills and a deep understanding of operational efficiency. IT Manager will be tasked with overseeing the IT RAD operations ensuring that all the IT equipment that RAD is handling is being manager on the highest standards.




Key job responsibilities
Lead a team of talented IT professionals providing guidance mentorship and fostering a collaborative work environment to ensure the delivery of high-quality support and innovative solutions. Collaboration with cross-functional teams including Operations Operations Engineering and Supply Chain.

Execute business critical IT tasks such as end user equipment configuration RMA troubleshooting repair and replacement document the troubleshooting process and keep the organization policies up to date record accurate device level information and provide IT support to RAD Operations processes.

Key driver of operational excellence leads incident management and root cause analysis efforts continuously enhancing processes to minimize disruptions and enhance the overall reliability of IT systems. Implements best practices establish robust data capturing and reporting mechanisms and drive proactive measures to identify and address potential issues before they impact operations.

Collaborates with business leaders providing strategic guidance on IT initiatives and demonstrating the value of IT services in achieving organizational goals. Liaises with senior management presenting updates insights and recommendations to drive data driven decision-making.



A day in the life
A RAD IT Execution Manager starts by reviewing operational dashboards tracking asset processing metrics and service level agreements . They identify potential blockers in equipment repair and deployment workflows ensuring timely resolution. Throughout the day they audit work queues verify process adherence and optimize team performance.
The manager conducts 1:1 meetings with team members discussing career development opportunities providing performance feedback and supporting individual growth plans. They actively listen to team input demonstrate empathy and create an inclusive environment that balances work responsibilities with employee well-being.
By days end theyve driven customer outcomes managed risks and supported team success.

- Experience leading technology teams as an information technology operations manager
- Experience in project management
- Bachelors degree or equivalent or experience in professional or military settings
- Bachelors degree or equivalent or experience in people management
- Experience hiring developing and managing high-performing technical teams
- Experience coaching and mentoring at the management level
- Experience reviewing and analyzing performance metrics to identify areas of opportunity that will drive performance improvement
- Experience in Diversity Equity and Inclusion (DEI)
- Experience leading prioritization of tasks team scheduling time management and meeting deadlines
- Experience managing conflict escalations negotiating compromise influencing others and problem solving with engineering teams
- Experience managing teams who deliver on defined goals and timelines

- Speak write and read fluently in English
- 4 years of professional or military experience

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