Service Technical Support IX Digital Services
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Job Location:
Mandaluyong - Philippines
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
JoinaHigh-PerformanceCultureThatDrivesInnovationandExcellence
AtVertivwedontjusthiretalent criticaldigital infrastructurewearescalinguptomeetthedemandsofAIdatacentersandnext-gentechnologyandweneedboldhigh-performingindividualslikeYOUtotakeustothenext level.
WhyVertiv
- High-PerformanceCulture:Weempoweryoutothinkbigexecutewith -drivenmindsetrewardsthose 50CEOAwardsaregivenannuallytorecognize toptalentmoving the needleforward.
- LeadershipWithoutLimits:LeadershipatVertivgoesbeyondjusttitlesitsaboutaccountabilitytrustandownership. Ourleadersengageanddrivewithcollaborationinnovationandcustomer-centricthinkingsettingthefoundationfor anaction-focused culture.
- Limitless Growth & Learning:We believe in continuous development. Whether throughrotational programs or high-impact projects youll have the opportunity toexpand your expertise and grow your career.
- APlaceforEveryone:OurcommitmenttoInclusionensuresthatallemployees prioritized and your success is celebrated.
Job Summary:
The Service Technical Support IX Digital Services is responsible for monitoring analyzing and diagnosing alarms events and performance data from customer equipment through remote monitoring platforms. The role applies data analytics and technical expertise to identify trends detect anomalies and support predictive maintenance for power and thermal data center infrastructure.
This position leverages digital monitoring tools and performance data to support Vertiv products including UPS systems batteries and thermal management equipment. The role works closely with customers and internal teams to ensure timely incident resolution provide data-driven insights and generate preventive and predictive maintenance reports that help optimize system performance reliability and operational efficiency.
Familiarity with Vertiv product lines remote monitoring platforms and performance analytics is essential to effectively support digital service offerings and enhance the customer experience.
Responsibilities
- Remote Monitoring and Incident Management
Monitor log and respond to alarms and events from remotely connected customer equipment ensuring timely tracking analysis and resolution of incidents from detection through closure. - Data Analytics and Diagnostic Analysis
Perform in-depth parametric analysis of operational data from power and thermal systems identifying trends anomalies and potential risks. Utilize data insights to assist in diagnosing issues and preventing service disruptions. - Predictive and Preventive Maintenance Support
Analyze equipment performance data to support predictive maintenance strategies and identify early indicators of system degradation for UPS battery and thermal infrastructure. - Technical Issue Resolution
Provide solutions for diagnosed events by applying technical expertise predefined procedures and data-driven insights while escalating complex cases when required. - Customer and Stakeholder Communication
Coordinate with internal teams and customers to provide updates on system status incidents and resolutions through digital communication channels ensuring transparency and service continuity. - Performance Reporting and Insights
Generate analyze and review digital service reports including battery and UPS preventive maintenance reports system performance summaries and predictive maintenance insights for customers. - Product and Platform Expertise
Maintain strong familiarity with Vertiv power and thermal product lines remote monitoring platforms and digital service tools to ensure accurate analysis and support. - Operational Leadership and Technical Guidance
Act as a shift lead when required supporting team coordination and assisting junior engineers with technical analysis troubleshooting and knowledge sharing. - Continuous Improvement and Innovation
Identify opportunities to improve digital monitoring processes analytics methodologies and reporting capabilities to enhance service delivery and system reliability.
Qualifications:
- Bachelor of Science degree in Mechanical Engineering or Electrical/Electronics Engineer or ECE or directly related degree.
- Associates in Mechanical/Electrical/Electronics/ECE Engineering with 5 years experience considered.
- Must have good planning organizing documentation and communication skills (Fluent in spoken and written English).
- Must be team oriented.
- Preferred Additional Skills: Automation LLM (ChatGPT CoPilot Gemini) PowerBI
- Skill in personal computer use and various applications programs i.e. Smartsheet/spreadsheets CAD Microsoft Office Suite Solid Edge communications etc.
- Oracle PLM experience a plus.
Physical & Environmental Demands:
- Office work environment and some exposure to manufacturing and lab environment which would require the use of personal protection equipment.
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. . Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
