Technical Support Agent
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Job Location:
Philippines - Philippines
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Technical Support Agent $500$800 USD/month Fully Remote
Location: Fully remote you can be based anywhere in the world
Hours: Flexible overlap with US PST or EST preferred
Salary: $500$800 USD/month
Contract: Full-time permanent
About the company
Remote World is partnering with a US-based software infrastructure company to hire for this role. They provide cloud hosting and DevOps tooling for developers and growing tech teams their support team is the bridge between their technical product and the developers who rely on it.
The role
Youll handle technical support queries from developers and engineering teams helping with deployments configuration issues DNS SSL and integrations. You dont need to be a senior engineer but you do need to be technically curious and comfortable working through problems systematically.
What youll do
- Triage and respond to technical support tickets via email and chat
- Guide developers through setup deployment and configuration issues
- Reproduce bugs and write clear escalation reports for the engineering team
- Maintain and contribute to the technical knowledge base
- Identify patterns in recurring issues and surface them to the product team
What youll need
- Technical aptitude comfortable with command line APIs and web technologies
- Excellent written English for clear accurate support communication
- Methodical troubleshooter you work through problems logically
- Comfortable working independently in a remote-first environment
Nice to have
- Experience in technical or developer support
- Familiarity with cloud platforms (AWS GCP DigitalOcean or similar)
- Understanding of DNS SSL and basic networking concepts
What youll get
- $500$800 USD/month based on experience
- Fully remote with flexible hours
- Technically interesting work no two issues are the same
- Paid leave
- Path to Senior Technical Support DevOps or Developer Relations roles
Apply with your CV and a short note on the most technical support or debugging task youve handled.
We welcome applications from people of all backgrounds. If you meet most but not all of the requirements please apply anyway.
About Company
Remote World was founded in 2023 with a simple belief: the future of work is remote and everyone should have access to quality remote opportunities regardless of their location.We noticed that while remote work is growing rapidly many talented individuals around the world struggled to ... View more
