Team Lead-Operations

We are seeking a Team Lead Data Quality Operations to oversee the day-to-day execution of data validation and quality assurance workflows supporting the Mobee platform. This role will manage a team responsible for validating in-store data collection missions ensuring data accuracy operational efficiency and adherence to quality standards. 

The Team Lead will serve as a primary operational point of contact for a portion of the In Store validation team working closely with other Team Leads across the In Store business cross functionally with GTM and Ops leadership to ensure missions are validated efficiently and with the highest level of accuracy. 

This role plays a critical part in maintaining high-quality data outputs improving operational processes and supporting the development and performance of the validation team. 

Shift timing for this role is 3pm-11:30pm local time to ensure overlap with global partners.  

Responsibilities::

Team Leadership & Development 

• Lead and manage a team responsible for validating Mobee mission data and performing data quality tasks 

• Provide day-to-day guidance coaching and support to team members to ensure tasks are completed accurately and efficiently 

• Train and mentor team members on tools workflows and quality standards 

• Identify training needs and develop resources to improve team capability 

• Conduct performance evaluations and manage individual performance improvement where necessary 

• Participate in the hiring process including candidate interviews and onboarding of new hires. 

Operational Management & Collaboration 

• Review and update mission guide drafts to improve clarity for validation team  

• Allocate missions to the validation team based on priority levels and business requirements 

• Assign and manager data quality tasks to ensure timely completion and SLA adherence  

• Monitor manage and escalate issues that could impact data quality or customer coverage 

• Coordinate team schedules and leave planning to ensure operational coverage and alignment with business needs 

Data Quality Assurance 

• Ensure the accuracy and consistency of validation mission data across the platform 

• Identify and resolve quality issues proactively 

• Provide feedback with potential to improve mission guidance reduce refusals and increase mission coverage 

Reporting & Process Documentation  

• Track and update operational metrics to contribute to monthly performance reporting 

• Monitor team productivity and quality trends to identify improvement opportunities 

• Create and maintain process documentation and training materials to ensure consistent execution across the team  

• Support continuous improvement initiatives to increase efficiency and strengthen quality processes  

Qualifications :

• 3 years of experience in data quality operations quality assurance or similar roles 

• 2 years of experience leading or mentoring operational teams  

• Strong attention to detail and commitment to data accuracy 

• Experience working with data validation workflows content moderation or QA processes 

• Excellent organizational and problem-solving skills 

• Ability to manage multiple priorities in a fast-paced operational environment 

• Strong communication and collaboration skills 

• Skilled in use of Microsoft suite: Excel Word PowerPoint 

• Strong communications skills in English (verbal and written) 

• Experience working with crowdsourced data collection platforms or retail data environments preferred  

Additional Information :

EEO STATEMENT 

Wiser Solutions Inc. is an Equal Opportunity Employer and prohibits Discrimination Harassment and Retaliation of any kind. Wiser Solutions Inc. is committed to the principle of equal employment opportunity for all employees and applicants providing a work environment free of discrimination harassment and retaliation. All employment decisions at Wiser Solutions Inc. are based on business needs job requirements and individual qualifications without regard to race color religion sex national origin family or parental status disability genetics age sexual orientation veteran status or any other status protected by the state federal or local law. Wiser Solutions Inc. will not tolerate discrimination harassment or retaliation based on any of these characteristics. 

#LI-Remote 

Remote Work :

No

Employment Type :

Full-time