Internet Sales Coordinator BDC Representative
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Job Location:
Mooresville, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are looking for motivated and professional BDC Representatives to handle inbound leads follow up with customers and schedule appointments for our sales team.
This role focuses on customer communication and opportunity management. You will be the first point of contact for many customers who are interested in purchasing a vehicle.
The BDC plays a critical role in converting online interest into showroom traffic.
Key Responsibilities
Respond to internet leads phone inquiries and digital messages
Contact customers via phone text and email
Schedule appointments for the sales team
Confirm upcoming appointments and reduce no-shows
Follow up with unsold showroom traffic
Re-engage customers who previously inquired but did not purchase
Maintain accurate customer records in the CRM
Provide professional helpful communication to every customer
Work closely with the sales managers to maximize appointment opportunities
Performance Expectations
BDC Representatives are typically responsible for:
Handling inbound internet and third-party leads
Following up with unsold showroom traffic
Managing missed appointment follow up
Consistent outbound communication to drive showroom visits
Success in this role is measured by:
Appointment set rate
Appointment show rate
Lead response time
Customer engagement and follow-up consistency
Requirements
Strong communication skills (phone text and email)
Comfortable speaking with customers throughout the day
Basic computer and CRM skills
Organized and detail oriented
Ability to handle a high volume of customer communication
Positive attitude and strong work ethic
Sales call center or customer service experience preferred
What Were Looking For
The ideal candidate is:
Confident on the phone
Organized and disciplined with follow up
Customer-focused
Motivated by performance goals
This position can be a high-earning opportunity for candidates who are consistent with follow up and customer communication.
Benefits
Competitive hourly pay plus performance bonuses
Paid training
Career advancement opportunities
Health benefits (if applicable)
Paid time off
If you are organized confident speaking with customers and enjoy helping people take the next step toward purchasing a vehicle this role can be a great career path within the automotive industry.
Required Experience:
IC
Key Skills
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Cold Calling
- Retail Sales
- Territory Management
- Upselling
- Product Demos
- Outside Sales
- Medicare
- negotiation
About Company
Are you a top-performing automotive service advisor looking for a new and exciting opportunity? Looking for a work life balance? Do you have a proven track reco...
