Senior Implementation Consultant

This is an individual contributor role responsible for managing low to high complexity client technical integration projects for Visa clients including issuers acquirers processors merchants and payment service providers. Working closely with Client Success client project teams and internal stakeholders the role provides end-to-end project management and technical consulting support from early solutioning and pre-sales through to implementation go-live and transition into business as usual.

As a trusted client advocate you will enable the efficient technical activation and adoption of Visa products to help accelerate client ROI. The role requires a hands-on consultative approach using independent judgment to resolve issues make recommendations and establish practical solutions with both internal and external stakeholders.

Key responsibilities

• Deliver integration services for Visa clients across the EU region ensuring scope expectations timelines and budgets are met or exceeded
• Manage end-to-end client integration projects coordinating directly with clients to understand requirements drive delivery and escalate where needed
• Act as a subject matter expert in pre-sales and solutioning discussions supporting client-facing conversations on implementations integrations conversion methodology solution validation and ongoing Visa Solutions support
• Work with clients to design and implement technical acceptance solutions using Visa product capabilities to meet business requirements
• Deliver product overviews integration workshops and training sessions across multiple product sets within a project scope
• Take full accountability for project outcomes driving successful delivery high client satisfaction/NPS faster product activation and smooth transition to BAU
• Apply project management best practices and Visa Global Implementation/Integration policies across a wide range of initiatives
• Work proactively with internal and external teams to manage risks resolve delays maintain project momentum and handle non-routine processing or change requests
• Maintain accurate and timely project plans status reports meeting minutes issue logs and stakeholder communications
• Report project progress deliverables and key accomplishments to management and relevant stakeholders
• Collaborate with technology and product teams to understand new initiatives and assess impacts to client programs
• Identify and recommend process improvements to enhance operational efficiency and client satisfaction
• Build strong working relationships across client teams internal stakeholders and cross-functional groups
• Support internal training and provide occasional after-hours support for configuration changes post-production validation and major go-lives

Qualifications :

• Strong IT systems knowledge with a solid understanding of project management technology IT infrastructure applications and business solutions
• Strong knowledge of the payments industry including payment risk management and electronic funds transfer systems relating to merchants and partners
• Strong engineering/architecture background with focus on web technologies APIs machine-to-machine communication and client integrations
• Working knowledge of payment systems including client connectivity authorization clearing and settlement message formats APIs SDKs and card processing schemes
• Understanding of mobile payments technology including NFC secure elements iOS HCE contactless online/remote and in-app payments
• Moderate understanding of front-end web technologies such as JavaScript HTML and CSS with awareness of server-side concepts for troubleshooting and implementation support
• Knowledge of rules regulations and policies governing the payments ecosystem across Europe and globally including financial fraud tools and cross-functional integration within financial services
• Proven ability to manage projects competing priorities and team performance with project management certification preferred
• Strong skills in client engagement negotiation influence customer centricity critical thinking and proactive risk mitigation
• Ability to translate complex technical issues into practical business solutions and provide technical/consultative support to external customers
• Excellent time management planning problem-solving communication and organizational skills
• Proficiency with MS Office tools including MS Project Excel PowerPoint Word and Visio
• Excellent written and spoken English; additional European languages are an advantage
• Experience in a technology-driven industry preferred
• Self-starter with the ability to deliver results collaboratively support growth and build trusted client partnerships
• Demonstrated awareness of the full breadth of Visa systems products and services

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time