Ready to take your commercial property claims expertise to the next level Looking to join a highly supportive team where career growth really matters

Do you enjoy working in a fast-paced environment where a strong customer focus and collaboration are key to success If so this could be the opportunity for you. Suncorp Group is seeking an experienced Commercial Major Loss Claims Officer to join our team on a permanent basis.

This role can be based in Sydney Brisbane Adelaide or Melbourne.

What youll do

• Manage Industrial Special Risk (ISR) complex commercial property and large loss claims from initial assessment through to final settlement.
• Manage and resolve high-hazard and complex claims
• Proactively manage expectations with insureds and brokers clearly explaining policy responses and how claim outcomes are determined.
• Provide feedback to Underwriters and the Claims Manager on emerging issues trends or risk deficiencies.
• Deliver regular claim updates to brokers and customers in line with Service Standards and the Code of Practice including declinatures and opportunities for feedback.
• Utilise internal systems effectively to manage claims and maintain accurate records.
• Determine appropriate policy coverage including indemnity liability and quantum considerations.

What youll bring

• Extensive experience managing commercial property claims particularly major loss claims (essential).
• Proven experience handling high-quantum claims (essential).
• Strong technical knowledge of material damage and business interruption claims.
• A strong track record of delivering excellent customer service.
• Well-developed decision-making communication and stakeholder management skills.

What we can offer you

Suncorps employee benefits are designed to support empower and reward our people. Some of our benefits include:

• Employee discounts and rewards - exclusive offers on more than 400 of Australias large retailers including Myer David Jones Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance AAMI Shannons Apia and GIO.
• Study support - We encourage external learning and offer study support to eligible employees so you can continue to broaden your career opportunities while you work.
• Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
• Wellness - We offer a wide range of initiatives to promote our employees health and financial wellbeing. This includes discounts on major brand health insurance as well as discounted gym membership plans for our people.
• Career growth - Thrive in an award-winning team that invests in your career growth and professional development.

• Hybrid working - Enjoy a 50% hybrid working model combining time in the office with working from home to support a healthy worklife balance.

Its worth noting that specific benefits may vary depending on the role level and location of the employee. For more on our employee benefits Click Here

Why youll love working with us

At Suncorp our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences weve had to become even more customer obsessed innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why were here. Caring for others being courageous and doing the right thing underpins everything we do.

Chase the sun apply online today

At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.

Advertised: 13 Mar 2026 AUS Eastern Daylight Time
Applications close: 26 Mar 2026 AUS Eastern Daylight Time