Non-Compliance Controller (NCRC Control Room)
Share
Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Non-Compliance Controller (NCRC Control Room)
Department: National Control Room Centre (NCRC) Reporting to: Regional Control Room Supervisor / Operations Manager Location: NCRC Control Room Employment Type: Shift-Based Control Room Role
Role Overview
The Non-Compliance Controller is responsible for monitoring Push-to-Talk (PTT) patrol systems and vehicle tracking platforms in real time to identify operational non-compliance across the guarding region.
The controller proactively detects patrol failures emergency events and vehicle violations and immediately escalates these events to the relevant operational managers to ensure corrective action is taken.
This role is critical in improving operational discipline service delivery vehicle safety and patrol compliance across guarding sites.
Controllers will monitor multiple technology platforms simultaneously and must maintain a high level of vigilance accuracy and professional communication.
Key Responsibilities
Real-Time Monitoring
Monitor PTT patrol systems to identify:
Missed patrols
Panic alerts
Offline devices
Patrol compliance trends
Monitor vehicle tracking systems for:
Speed violations
Road speed violations
Harsh braking events
Harsh cornering events
Required Skills
Strong computer literacy
Ability to work with multiple monitoring platforms
Fast decision-making under pressure
Excellent time management
Ability to remain alert during long monitoring periods
Minimum Requirements
Grade 12 / Matric
PSIRA registration (preferably Grade A or B)
Previous control room or monitoring experience preferred
Experience with vehicle tracking or security
Non-Compliance Controller (NCRC Control Room)
Department: National Control Room Centre (NCRC) Reporting to: Regional Control Room Supervisor / Operations Manager Location: NCRC Control Room Employment Type: Shift-Based Control Room Role
Role Overview
The Non-Compliance Controller is responsible for monitoring Push-to-Talk (PTT) patrol systems and vehicle tracking platforms in real time to identify operational non-compliance across the guarding region.
The controller proactively detects patrol failures emergency events and vehicle violations and immediately escalates these events to the relevant operational managers to ensure corrective action is taken.
This role is critical in improving operational discipline service delivery vehicle safety and patrol compliance across guarding sites.
Controllers will monitor multiple technology platforms simultaneously and must maintain a high level of vigilance accuracy and professional communication.
Key Responsibilities
Real-Time Monitoring
Monitor PTT patrol systems to identify:
Missed patrols
Panic alerts
Offline devices
Patrol compliance trends
Monitor vehicle tracking systems for:
Speed violations
Road speed violations
Harsh braking events
Harsh cornering events
Required Skills
Strong computer literacy
Ability to work with multiple monitoring platforms
Fast decision-making under pressure
Excellent time management
Ability to remain alert during long monitoring periods
Minimum Requirements
Grade 12 / Matric
PSIRA registration (preferably Grade A or B)
Previous control room or monitoring experience preferred
Experience with vehicle tracking or security
Required Experience:
Junior IC
Key Skills
- Abinitio
- Apprentice
- Dermatology
- Cost Estimation
- Data Networking
- Liaison
About Company
Fidelity Services Group is Southern Africa’s largest integrated security solutions provider and the industry leader in protection innovation.
