RMA Customer ServiceSales Ops Specialist

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Summary

Job Description

Key Responsibilities

RMA Processing

Review and validate incoming RMA requests for accuracy and completeness.

Create update and manage RMA cases in the companys SAP system.

Issue RMA numbers packing lists invoices credits and communicate with customers.

Track returned products through the entire lifecyclefrom receipt to inspection to closure.

Ensure RMAs meet company policies warranty terms and quality standards.

Customer & Internal Communication

Communicate with customers sales teams logistics and technical support to ensure timely and accurate processing.

Provide updates on RMA status and deliver exceptional service throughout the returns process.

Escalate issues such as missing information unauthorized returns or product discrepancies.

Logistics & Operations Coordination

Work closely with warehouse teams to monitor incoming returns and confirm proper routing.

Coordinate product replacements credits or refunds according to approved actions.

Ensure documentation for each RMA is complete accurate and audit-ready.

Data Management & Reporting

Maintain accurate RMA logs and documentation.

Analyze RMA trends and root causes identifying opportunities to reduce returns.

Generate weekly/monthly reports for operations quality or leadership teams.

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Required Qualifications

2 years of experience in operations customer service supply chain returns processing or a similar role.

Experience using SAP systems.

Strong attention to detail and accuracy in data entry and documentation.

Excellent communication and problem-solving skills.

Ability to work independently prioritize tasks and meet deadlines.

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Preferred Qualifications

Experience processing RMAs in a manufacturing hardware consumer electronics or distribution environment.

Understanding of warranty policies repair processes and product return workflows.

Familiarity with logistics freight and warehouse operations.

Intermediate Excel skills (VLOOKUP PivotTables etc.).

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Key Competencies

Customer-focused mindset

Strong organizational skills

Process-driven

Analytical thinking

Cross-functional collaboration

Adaptability and urgency

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Physical Requirements

Ability to occasionally inspect returned items in a warehouse environment.

Lift up to 25 lbs.

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Why Join Us

Opportunity to streamline and improve the returns experience for customers.

Work in a collaborative environment with room for growth.

Be a key contributor to operations and customer satisfaction.

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Benefits and Perks

Varex Imaging provides competitive pay and benefits to support the financial physical and emotional well-being of the people who make our company successful.

• Medical Insurance

• Dental/Vision

• 10 Paid Holidays

• PTO

• Employee Stock Purchase Plan

• 401K match

• Paid Parental Leave

• Short & Long-Term Disability and Life Insurance

• Competitive Pay

• Flexible Schedules

• Variety of Shift Options

• Free Safety Shoes

• Friendly Work Environment

• On-site Cafeteria Company Nurse Credit Union and Gym

• Free Coffee and Soda

• Tuition Reimbursement

• Employee Referral Program

• Career Advancement Opportunities

• Employee Discounts

• EV Charging Stations

All qualified applicants will receive consideration for employment without regard to race sex color religion sexual orientation gender identity national origin protected veteran status or on the basis of disability.