Director, Sales Engineering SE Desk
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the role:
As a Sales Engineering leader at Samsara youll be building and looking after a diverse team of SEs working together to bring our unique connected operations technology to our customers. As a Director for the SE Desk Team your goal will be to provide a highly available technically proficient and scalable presale resource to assist Samsaras Sales Team with prospect engagements. SE Managers reporting to you will be responsible for meeting aggressive hiring plans maintaining a strong set of organizational KPIs and aligning closely to internal stakeholders to deliver on SLAs. SEs on your team will assist with general Q&A product demonstrations product and industry expertise software and hardware integration activities NPI activities PoC installations and more based on sales need. Your teams work will directly contribute to a cleaner more efficient and productive supply chain by creating safer roadways reducing fuel consumption and emissions and providing a consolidated platform for connecting operations. Daily customer engagements include conversations around how IoT can positively impact logistics management workplace safety programs fleet maintenance strategies global asset management and regulatory compliance. SEs in your organization will develop a thorough understanding of the application of IoT hardware and sensors hands-on hardware installation strategies managing data collection over carrier networks presenting a robust cloud infrastructure and building third-party system integrations (via our open API) to ensure the best technical solution is presented to Samsara customers.
This is a remote position based in the United States. Relocation assistance will not be provided for this role.
In this role you will:
- Build and lead Samsaras SE Desk Sales Engineering organization covering North America maintaining a multi-year forward looking plan for scaling the program.
- Develop and lead an inclusive engaged and high performing organization
- Lead from the front in high-impact situations serving as a thought leader and executive sponsor for the SE Desk service offering
- Own your organizations performance against all sales goals and ensure cross-functional partnerships are productive and efficient
- Develop strategies and processes that enable our Sales Engineering organization to scale engaging leadership and stakeholders to build consensus
- Support any technical escalations that may arise from your organizations presales activities (product issues feature requests etc.)
- Sample the customer experience by installing testing and using the gear you are selling
- Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices
- Hire develop and lead an inclusive engaged and high performing team
Minimum requirements for this role:
- 4-year degree from an accredited university
- 5 years of experience managing a technical team ideally in a sales engineering capacity
- Proven success in hiring developing and retaining diverse talent
- Experience creating scalable and consistent feedback loops enabling your Management Team to participate in process improvements and scaling activities
- Ability to construct and evaluate robust SE coverage ratios based on Sales need across different segments globally.
- Experience building processes and integrating software tools to measure organizational performance
- Experience prioritizing feedback from Sales Team members prospects and customers to drive product and process development
- Experience collaborating with internal cross functional teams (Product Management Customer Success Support etc.) to deliver results as part of the sales cycle
- Success in managing relationships with external technology partners through complex sales cycles
- Experience building programs with well defined SLAs multiple cross functional stakeholders and international scope
An ideal candidate also has:
- BS or MS in an Engineering discipline from an accredited university
- 5 years of experience managing a Sales Engineering Team selling cloud managed hardware product lines
- Direct experience leading large technical teams that service SMB and/or Mid Market prospects and customers.
- Experience partnering with GTM teams in developing frontier markets to increase sales and drive product development
- Experience leading through organizational change adapting processes to integrate with new cross-functional teams and bringing new products to market
- Experience managing a budget across sizable projects and/or teams
- Understanding of vehicle diagnostic systems including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications
- Hobbyist interest in working with things driven by electronic systems (car audio installation/classic car restoration home automation building things with raspberry pi arduino etc.)
Required Experience:
Director
Key Skills
- Go
- Lean
- Management Experience
- React
- Node.js
- Operations Management
- Project Management
- Research & Development
- Software Development
- Team Management
- GraphQL
- Leadership Experience
About Company
Publicly traded company [NYSE: IOT] offering a single platform for fleet operations at scale. Products include real-time GPS, ELD, AI-powered dash cams, telematics, maintenance, routing, & driver app. Recognized by the Forbes Cloud 100.
