Implementation Manager
Share
Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Join J.P. Morgan Payments a premier provider of Payment solutions across Treasury Services Merchant Acquiring Global Trade and Commercial Card powered by transformational technology exceptional service and seamless execution.
We help clients from SMBs to the worlds largest institutions reduce risk drive efficiency and capture opportunities in eCommerce marketplaces and B2B2Cmaking it easy to do business with us through disciplined project governance and proven methodology.
Job Summary
- As a Client Technical onboarding Manager within J.P. Morgan GB Global Services Implementation you own the postmandate client experience endtoendfrom solution finalization through onboarding testing and live productiondelivering integrated J.P. Morgan technology and Payments product solutions with excellence.
- You collaborate with clients to implement J.P. Morgan Payments products across Treasury/Cash Management Trade/Global Trade Merchant Acquiring and Commercial Card driving and coordinating all aspects of a positive onboarding journey while balancing multiple concurrent implementations and prioritizing tight deadlines.
- You lead communications with senior stakeholders and partner closely with Sales Product Legal Compliance Operations Technology and Client Service applying strong project governance proven methodology and adherence to legal risk compliance and control frameworks to achieve outcomes aligned with client expectations optimize processes and enhance client experience.
Job Responsibilities
- Represent JPMorgan as the client-facing technical contact ensuring an excellent end-to-end client experience during complex Payments product implementations globally.
- Provide clients and internal partners consultative advice on the technical aspects of Payments solutions including RFP responses presentations and client meetings.
- Consult clients to improve treasury finance and business operations through adoption and operation of J.P. Morgan Payments technology and solutions proposed during the Sales process.
- Lead implementation projects by conducting workshops to scope and refine solutions translating requirements into technical specifications establishing project plans and governance executing product testing and managing legal documentation.
- Ensure compliance with audit and control policies and procedures maintaining an active focus on risk management.
- Drive improvements to J.P. Morgan Payments global operating model with internal partners to deliver high client satisfaction and internal efficiencies.
- Monitor the progress of implementation requests and escalate issues as needed to ensure timely execution.
Required qualifications skills and capabilities
- University degree; 3 years of relevant industry experience in Transaction Banking Corporate Finance or Payment service providers (Fintech Merchant Acquiring).
- Technical familiarity with file/data transfer technologies such as APIs SFTP ISO XML and SWIFT.
- Experience in client-facing project and/or service delivery roles with proven project management discipline; leadership and teamwork with the ability to work independently in a matrixed cross-functional global organization.
- Strong and effective verbal/written communication and presentation skills.
Preferred qualifications skills and capabilities
- Experience with AI/ML applications or automation tools (e.g. Alteryx UiPath Python) demonstrating the ability to initiate and execute process improvements or transformative changes.
- User or developer experience in ERP applications (e.g. SAP Oracle Kyriba) within finance/treasury modules or Treasury Management Systems.
- Certified project or IT service management qualification.
- Self-motivation initiative personal ownership and strong client focus combined with creative problem solving sound judgment and a detailoriented methodical approach.
Required Experience:
Manager
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
