Manager, Enterprise Customer Success Select
Share
Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the role:
The Select Customer Success team partners closely with Samsaras enterprise customers to understand their business and unique challenges advise them on how to best leverage the platform to meet their goals and ultimately guide them to continuously realize business value from our solutions and services. We are the trusted advisor to our enterprise customers managing the customer lifecycle once onboarding is complete through adoption advocacy and renewal.
As a manager in Select CS you will manage a team of CSMs while also enhancing and scaling our success motion. This role requires a blend of strategic thinking strong leadership and a passion for customer satisfaction to drive successful outcomes for our customers.
his is a remote position open to candidates residing in the US exceptAlaska Austin Metro Boulder Metro California Chicago Metro Connecticut Dallas Metro Denver Metro Houston Metro Maryland Massachusetts New Jersey New York Rhode Island Seattle Metro and Washington D.C.
An ideal candidate will be located in either Eastern or Central time-zones and will have the ability to travel to the United States for necessary customer travel.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents whether students get dropped off safely from school or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn you will strategically partner with our customers to find unique solutions to help keep their operations safe efficient and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work this role wont be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
In this role you will:
- Ensure ongoing success and value realization for Samsaras enterprise customers.
- Define and execute long-term strategies for the Select Customer Success team that support Samsaras commitment to providing excellent service.
- Find and grow the next generation of CSMs at Samsara.
- Keep executives informed of progress and advocate for change when needed.
- Lead from the front with a willingness to get your hands dirty.
- Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices.
- Hire develop and lead an inclusive engaged and high-performing team.
Minimum requirements for the role:
- 8 years in Customer Success account management or consulting.
- 3 years in management positions including recruiting and retaining top talent.
- Experience with $1M ACV customers.
- Experience with Enterprise SaaS.
- Ability to travel within the United States for customer meetings and events (up to 25%).
- Experience in structured value delivery to achieve measurable business outcomes utilizing a defined engagement methodology.
- Exceptional executive stakeholder management and communications emotional intelligence and prioritization given customer VP engagement and internal visibility of this role including Samsaras C-suite.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales Product and Engineering and Finance.
- Solutions-focused with strong problem-solving skills and a bias for action.
- Ability to think big while also executing with excellence.
- Self-starter who takes initiative and thrives in a fast-paced change-heavy environment.
- Diplomacy tact and poise under pressure when working through customer issues.
- Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
- Bachelors degree from a 4-year institution.
An ideal candidate also has:
- Led a team where each team member managed a portfolio of 8-20 accounts.
- Experience using Gainsight.
- Passion for going above and beyond the call of duty for their customers and team members.
- Proven track record of partnering with account executives to develop and execute commercial expansion strategies.
- Strong program management experience.
- Strategic consulting experience.
Required Experience:
Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
Publicly traded company [NYSE: IOT] offering a single platform for fleet operations at scale. Products include real-time GPS, ELD, AI-powered dash cams, telematics, maintenance, routing, & driver app. Recognized by the Forbes Cloud 100.
