Partner Success Specialist

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

• Serves as the dedicated point of contact for high-priority referral sources.
• Answers inbound calls and manages referral communications with professionalism and urgency.
• Schedules appointments with the appropriate provider location and timeframe in accordance with partner-specific guidelines and internal scheduling protocols.
• Ensures that partner-specific requirements (e.g. SLAs specified locations documentation and reporting needs etc.) are followed accurately.
• Enters and maintains accurate referral documentation and scheduling notes in the electronic medical record.
• Tracks referrals from receipt through scheduling to ensure completion and any follow-ups as needed.
• Communicates proactively with internal teams to resolve scheduling barriers or missing information.
• Confirms the patients insurance information and coordinates prior authorization process as needed.
• Assists other members of the department as needed while maintaining priority oversight of assigned customers.
• Performs all aspects of patient interaction in an environment that promotes patient safety and reduces the likelihood of medical/health care errors.
• Collects and compiles accurate information for electronic records to perform clerical and scheduling duties accurately and efficiently.
• Maintains accurate legally sound and complete records.
• Interfaces with appropriate medical staff to ensure a cohesive working relationship in providing patient care services.
• Completes accurate documentation of informed consent with patients for visits as needed.

• High School Diploma or equivalent. College or college-equivalent education is preferred.
• Strong customer service skills are essential for this role.
• Minimum three years of experience in healthcare scheduling or patient services is preferred. Previous experience working in a medical facility is preferred.
• Strong organizational and workflow management skills.
• Exceptional attention to detail.
• Excellent communication skills both written and oral.
• Telephone and computer skills are required.
• Able to prioritize multiple tasks and manage time-sensitive requests effectively.
• Must be able to interact with all levels of staffing in a calm professional manner.

• PNS offers a competitive compensation package including; medical dental and paid time off.

We are Pacific Neuropsychiatric Specialists (PNS) and our experience enables us to offer effective outpatient individualized psychiatry care. Our psychiatry team provides psychiatric treatments for children adolescents adults and seniors from multiple offices located throughout Orange County we do accept patients from the entire United States as well. Our psychiatrists treat a number of mental health disorders including anxiety stress PTSD bipolar schizophrenia dementia depression ADD ADHD alcohol and chemical dependency and more. Our Psychiatry practice was founded on the principles of treating patients with care compassion and understanding.