Customer Communications & Marketing Intern 4-Month Internship
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
As part of the worlds fastest-growing hearing care company were on an ambitious journey to scale aiming to double our South African business in the next two years and become the go-to hearing care company in the country. To support this growth were hiring a Customer Communications & Marketing Intern for an initial 4-month period.
What Youll Be Doing
- Respond to social media comments and messages primarily on Facebook ensuring timely professional and friendly engagement.
- Answer inbound customer calls and reply to emails and SMS messages when needed.
- Support marketing campaigns including content creation email/SMS campaigns and digital advertising.
- Help manage the WhatsApp channel maintaining smooth and professional communications.
- Assist with basic reporting analytics and performance tracking for marketing and customer communications.
- Collaborate on projects to optimise the customer journey and engagement.
- Contribute to CRM processes and marketing systems.
What Were Looking For
Mindset & Energy
- Curious creative and motivated to learn in a fast-paced environment.
- Optimistic approachable and friendly - someone who brings positive energy to the team.
- Strong communication and collaboration skills.
Skills & Experience
- Education: Recently graduated in Marketing Communications or a related field.
- Experience: Some exposure to customer-facing roles or communications support desirable. Comfortable with social media platforms WhatsApp digital tools and basic analytics.
What Success Looks Like
- A reliable and proactive individual the team can depend on.
- Responds to customer queries across social media WhatsApp emails SMS and calls efficiently and professionally.
- Contributes to campaigns and projects with initiative and attention to detail.
- Supports smooth multi-channel communications across marketing and customer touchpoints.
- Demonstrates growth in practical skills and customer engagement skills over the internship.
What Youll Gain
- Hands-on experience in customer communications and digital marketing for a healthcare-focused company.
- Exposure to the full sales/digital journey from awareness to customer engagement.
- Learn to manage multi-channel communications including social media WhatsApp email and SMS.
- Mentorship from experienced marketing sales and customer support professionals.
- Opportunity to contribute to real campaigns and measurable outcomes.
- Potential for future full-time opportunities within customer service sales or marketing if performance and fit align.
Working Structure
- Based in Cape Town with a focus on in-office collaboration (3 days in office 2 days remote)
- Flexible hours ideally mostly aligned with standard weekdays
If youre excited by the chance to make an impact on customers experiences and the marketing journey wed love to hear from you.
About audibene / :
Join us on our mission to transform the hearing care industry and change peoples lives!
Key Skills
- Graphic Design
- Marketing
- Google Docs
- Google AdWords
- MailChimp
- Adobe Creative Suite
- Hootsuite
- Microsoft Powerpoint
- Adobe Photoshop
- Social Media Management
- Wordpress
- Writing Skills
About Company
Größter Online-Anbieter von High-Tech-Hörsystemen. Vom Berliner Start-up zur Anlaufstelle Nummer 1 für gutes Hören rund um den Globus.
