QA Analyst

Location: Chicago IL (Hybrid)
Employment Type: Full-Time

A financial services organization based in Chicago is seeking a Senior QA Analyst to support the quality assurance and testing of enterprise Salesforce solutions.

This role will focus on ensuring the reliability stability and scalability of Salesforce implementations including Sales Cloud Marketing Cloud and integrated enterprise applications. The Senior QA Analyst will lead testing efforts across manual and automated frameworks validate complex integrations and support robust test data management practices.

The ideal candidate brings a strong quality engineering mindset deep Salesforce testing experience and hands-on expertise with automation frameworks and API testing.

• Design and execute comprehensive test strategies test plans and test cases for Salesforce implementations.

• Perform functional regression integration system and user acceptance testing (UAT).

• Validate Salesforce configurations customizations workflows flows Apex logic and third-party integrations.

• Support release cycles by executing smoke tests and production validation activities.

• Develop and maintain automated testing frameworks using tools such as Selenium or Playwright.

• Implement API automation testing using tools such as Postman RestAssured or similar technologies.

• Integrate automation testing into CI/CD workflows where applicable.

• Validate backend data integrity using SOQL queries and API testing techniques.

• Manage test data creation masking and refresh strategies for multi-environment Salesforce testing.

• Ensure accurate validation of end-to-end workflows data flows and integrations across enterprise systems.

• Identify document and track defects using test management platforms such as Azure DevOps or Jira.

• Work closely with developers and product owners to resolve issues and ensure test coverage.

• Participate in Agile/Scrum ceremonies including sprint planning and backlog refinement.

• Improve QA processes testing standards and automation practices.

• Provide mentorship and guidance to junior QA team members.

• Contribute to improvements in test coverage reporting and overall QA maturity.

• Bachelors degree in Computer Science Information Systems Engineering or a related field or equivalent practical experience

• 6 years of experience in software quality assurance

• 3 years of experience testing Salesforce applications

• Experience testing Salesforce Sales Cloud and/or Marketing Cloud

• Strong understanding of Salesforce platform architecture including:

  • Standard and custom objects

  • Flows and workflows

  • Validation rules

  • Apex customizations

  • Platform integrations

• Experience testing multi-org Salesforce environments and complex integrations

Experience with:

• Test automation frameworks: Selenium Playwright or similar tools

• API testing: Postman REST-based testing tools

• BDD frameworks: SpecFlow Cucumber (preferred)

• Programming languages: Java Python or C# (for automation scripting)

• Experience with SOQL for data validation and troubleshooting

• Familiarity with Salesforce sandbox environments and release cycles

• Experience with test management and defect tracking tools such as Azure DevOps or Jira

• Strong understanding of test data management practices

• Strong analytical and troubleshooting abilities

• Excellent communication and collaboration skills

• Ability to translate complex requirements into effective test scenarios

• Ability to work independently in fast-paced Agile environments

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