Technical Support Analyst
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Job Location:
Colonial Heights, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Title : Technical Support Analyst
Location : 2430 Pine Forest Dr Colonial Heights VA 23834Requirements:
Empathy & Patience: The ability to remain calm and professional when dealing with frustrated or non-technical users.
Required
3
Years
Perform other duties as related to the Technology Services and as assigned by Manager of IT Services and/or Chief Information Officer.
Required
3
Years
Active Listening: Picking up on the clues a user gives to diagnose an issue they might not have the words to describe.
Required
3
Years
Clear Communication: The Translate Tech-to-Human skill-explaining complex fixes in simple jargon-free language.
Required
3
Years
Multitasking: The ability to type accurate notes while speaking and navigating multiple screens.
Required
3
Years
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
