Informatica Support Lead

Job Description:

• Primary Technologies Informatica PC Application Platform expereince
• Database Technologies SQL MS SQL Server Azure
• Adherence to Application support SLA managing best practices
• Handson experience with End to end monitoring troubleshooting and stability of all Informatica jobs across Prod Non Prod environments
• Lead major incident triage calls for critical ETL failure
• Overseeing daily health check for failures and performance degradation
• Assist in application upgrade on the environment
• Coordinating with development team for fixing the failures
• Coordinating with QA team on data validation failures
• Supporting in production release and deployment process

Incident Problem Management

• Root cause analysis for recurring issues
• Performance tuning at a basic level cache queues agents
• Familiarity with ITIL processes for AMS support

Tools

• Ticketing systems ServiceNowJira
• Monitoring tools
• Version control basics GitSVN for migration scripts
• Technical Skills Secondary Nice to have NOT MANDATORY
• Understanding on Cloudera platform
• Experience on Informatica Platform Admin support activities as below
• Manage user creation permissions roles groups
• Restart services Repository Service Integration Service
• Monitor domain health space issues server downtime
• Oversee repository backups and security updates
• Support IDMC cloud administration
• Familiar with Agile software development methodologies preferable JIRA

Soft Skills

• As this is an onsite role must have strong written and oral communication skills
• Strong ability to work with client stakeholders
• Managing critical support and ticket prioritization process
• Ability to manage offshore team work and SLA review
• Lead an onsiteoffshore model team to ensure seamless collaboration
• Strong collaboration skills with crossfunctional teams and stakeholders supported by effective communication
• Proven ability to coordinate seamlessly with offshore teams and manage deliverables across different time zones

Responsibilities

• Monitoring Maintenance
• Proactively monitor Informatica environments for uptime and performance
• Execute scheduled health checks and housekeeping tasks
• Maintain logs and escalate anomalies promptly
• Incident Management
• Respond to incidents within SLA timelines
• Perform initial triage resolve L2 issues and escalate L3 as needed
• Document RCA and preventive measures

User Support

• Assist users with access issues report failures and portal navigation
• Manage user provisioning and security roles

Change Release Support

• Support deployments and migrations between environments
• Validate postdeployment checks and rollback plans
• Compliance Documentation
• Ensure adherence to security and audit requirements
• Maintain SOPs runbooks and knowledge base for AMS operations