Lead I Production Support

TekWissen LLC

Job Location:

Overland Park, KS - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation information technology and services

Position: Lead I - Production Support

Location: Frisco Texas or Overland Park / KC

Duration: 7 Months

Job Type: Temporary Assignment

Work Type: Hybrid

Shift: 8.30 pm CT -6.30 am CT ( Night Shift)

Job Description

Technician Network Operations Center (NOC)

Role Level

Technician (non-engineering role).

Scope and Responsibilities

Support capital program deployments through real-time alarm monitoring initial triage and break-fix change execution.
Provide 24/7 operational monitoring ticket handling and troubleshooting to ensure network stability and minimize post-deployment issues.
Monitor KPIs alarms and system degradations escalating where needed to ensure proper implementation and network performance.
Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
Respond to alarms from tools such as One Console Splunk OpenSearch NetScout and CyberArk.
Work closely with deployment teams (e.g. NCI/ATAC) to escalate and resolve service-impacting issues.
Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.
Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.

Technical Experience and Skills

Knowledge and experience supporting Mavenir IMS access/core products (TAS/CSCF BGCF MRF SBC etc) and/OR Ericsson IMS access products (Cloud Native SBG/BGF).
Understanding of telecom protocols (Diameter HTTP) and wireless network architecture.
Competence in monitoring and operational support tools (One Console Splunk OpenSearch etc.).
Strong communication skills and familiarity with databases and Microsoft Office tools.

Education

High School Diploma or GED (required).

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation information technology and services Position: Lead I - ...