Helpdesk Analyst Systems Administrator

Washington, AR - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Title: Helpdesk Analyst / Systems Administrator

Location: Remote

Duration: 12 months with the possibility of extension

Role Overview

We are looking for a versatile Helpdesk Analyst / Systems Administrator to join a small team supporting users of an external facing application. This role blends hands on support system administration and light development work. The ideal candidate is comfortable diagnosing and resolving technical issues independently including database updates permissions fixes and application configuration changes. While code changes are handled by the development team this role will submit detailed tickets and when workload allows contribute to small development tasks.

Role Requirements:

Security (CompTIA Security) Certification
Secret Clearance
2-4 years of experience in a helpdesk IT support or system administration role
Demonstrated ability to perform routine helpdesk requests including but not limited to database updates permission changes account creations certificate issues etc
Strong troubleshooting skills and the ability to quickly diagnose system issues
Experience working with ticketing systems and documenting technical work clearly
Experience with application log analysis and monitoring tools

Key Responsibilities

Serve as the primary point of contact for incoming application support and helpdesk requests.
Troubleshoot and resolve technical issues including permissions database updates and functionality issues.
Perform system administration tasks across application environments and user management platforms.
Document resolutions update knowledge bases and ensure consistent support processes.
Create and submit detailed dev ready tickets for items requiring code changes.
Take on small development tasks or enhancements when helpdesk demand is low.
Collaborate closely with development security and product teams to maintain smooth operations.

Desired But Not Required:

Experience with Python PowerShell or another scripting language
Familiarity with software development workflows (Git branching code review)
Basic understanding of APIs or application integration concepts
Exposure to cloud environments (Azure AWS or similar)
Prior experience working with product or application support teams

Position Title: Helpdesk Analyst / Systems Administrator Location: Remote Duration: 12 months with the possibility of extension Role Overview We are looking for a versatile Helpdesk Analyst / Systems Administrator to join a small team supporting users of an external facing application. This ro...